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Rosewholesale FAQ

How Can I Check the Information Of Individual Transactions In My R Wallet?

Every transaction operation will be conveniently recorded in your R Wallet on the "Transaction Record" page. This shows all the corresponding information related to that transaction for your convenience.

If Customs Duties are Incurred, Who is Responsible for Them in Rosewholesale?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. Rosewholesale do not add taxes, customs fees (excise and duty), or any other hidden charges.

Why is the Shipping Cost On Some Items So Expensive of Rosewholesale?

The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.

When Will I Receive My Items After I Place an Order in Rosewholesale?

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, Rosewholesale will work on the issue until there is a positive solution.

Why Am I Being Asked to "verify" My Payment?

Due to the fact that Rosewholesale sometimes receives people's feedback stating their credit card or PayPal account has been hacked and the transaction is not authorized, thus we conduct this standard payment approval process to verify transaction safety at random. Rosewholesale will stop the transaction and issue a full refund when it comes to unauthorized payments.

Can I Use Other Payment Methods to Pay for the Order, Such As a Credit Card Or an Offline Payment Method In Rosewholesale?

Yes, absolutely. For your convenience, Rosewholesale also accepts the following payment methods: Wire transfer, T/T, and Western Union. Please contact [email protected] with your request or sales enquiry. Rosewholesale will respond to your email query within 1 working day.

How Do I Know If My Payment Has Been Received from Rosewholesale?

Once your payment has been received, Rosewholesale will send you a notification email to inform you about the order. You can also visit Rosewholesale.com and log into your customer account to check the order status at any time. If Rosewholesale has received payment, the order status will show "Processing".

After Making a Payment, Can I Change My Billing Or Shipping Information in Rosewholesale?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact Customer Service Department at support.Rosewholesale.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, Rosewholesale will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

What Should I Do If I Want to Add Or Remove the Items In the Cart In Rosewholesale?

Please sign into your Rosewholesale account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.