In the unfortunate case that one of products arrives damaged or defective, IVRose offers full refunds. IVRose asks that you provide a photo of the product to our customer service department so that IVRose may work to process your refund request. Just select "Contact Us" under "Settings" in the IVRose app, or email IVRose directly at [email protected]
Users are able to track orders by accessing "Orders" under the "Me" section. Then select "Order History" -> "Details" -> "Order Status."
If you have any trouble tracking an order on your own you can contact a member of our customer service department and provide your registered email address and/or order number. Just select "Contact Us" under "Settings" in the IVRose app, or send us an email directly at [email protected]
Ivrose ship products to countries around the globe. And it generally take three-to-five weeks to arrive at their destinations in Western countries by standard shipping. This timeframe begins from the time that a product is delivered to the carrier service by IVRose's merchants. Because IVRose works with a number of different merchants, it is typical for items ordered from multiple merchants to arrive at their destinations separately.
Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.
IVRose accepts secure payments via PayPal, Visa and MasterCard.
IVRose's team of customer service representatives is standing by to assist customers along every step of the way - from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by selecting "Contact Us" in the IVRose app under "Settings," or directly by email at [email protected]
IVRose was founded by people with nearly 10 years in the e-commerce industry. IVRose takes your business seriously and, above all, want IVRose's customers to be happy. IVRose accept a number of the most-trusted online payment methods available today.