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TwinkleDeals FAQ

Can My Order Refund Be Issued Directly Into My T Wallet?

Yes. If you receive a payment refund, you may request to have the refund issued into your T wallet. The new balance of your T wallet can then be used for shopping other items.

Is There Anything I Need to Do When I First Enter My T Wallet Account?

Yes. In order to ensure the security of your account, you must set up your secure transaction password first.

If Customs Duties are Incurred, Who is Responsible for Them?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. Twinkledeals do not add taxes, VAT, duty, or any other hidden charges.

Why is My Tracking Number Invalid?

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

How Do I Know If My Items Have Been Shipped Or Not?

When your items have been dispatched, TwinkleDeals will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and TwinkleDeals will update the tracking information on your account.

Does the Product Price Include the Shipping Price?

The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.

Why is the Shipping Cost On Some Items So Expensive?

The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars.

When Will I Receive My Items After I Place an Order?

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

After Making a Payment, Can I Change My Billing Or Shipping Information on TwinkleDeals Website?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact Customer Service.

Department at as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, TwinkleDeals will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

What Should I Do If I Want to Add Or Remove the Items In the Cart of TwinkleDeals?

Please sign into your Twinkledeals account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.