Start Rite Support Center
Find Start Rite helps, faqs and knowledge base quickly
Does Start Rite Offer an Exchange Or Replacement Service for Unworn Or Faulty Shoes?
Start Rite is unable to offer an exchange or replacement service. Should you return any unworn items within the 28 days return period or faulty shoes purchased from startriteshoes.com to Start Rite, they will issue a refund to you.
I Have Not Received My Delivery. What Should I Do?
Please use the tracking number that you received in your despatch confirmation email to track your parcel using the delivery company’s website. If you’re unable to track your parcel or feel it should’ve arrived by now, please contact customer services team on customer.services@startriteshoes.com or 0344 561 7263 quoting your order number.
Can I Change, Add to Or Cancel My Order Once I've Placed It?
Unfortunately, because of the quick turnaround from order to despatch Start Rite is unable to change, add to or cancel your order once it’s been placed. However, you do have a statutory cancellation right under the distance selling regulations. If on receipt you no longer require the order, you can return the parcel free of charge for a full refund.
What are Start Rite's Delivery Options?
Start Rite offers the following delivery options:
- Standard delivery – delivered in 2-4 working day, costing £2.99
- Next day delivery – delivered in 1 working day, costing £4.99
Why are Some Of Your Products Only Available In Single Width Fittings?
Some of their products, such as sandals, canvas, wellies, boots and plimsolls are only available in a single width fitting. This is usually the standard F width fitting which tends to suit most children.
Many of these products have adjustable fastenings which allows the footwear to be adjusted in key places around the foot to provide the best possible fit.
Wellies are more generously sized to accommodate slightly wider feet as well as thicker socks and jeans which will often be worn with them.
However, as all products are not suitable for all foot shapes Start Rite would recommend visiting one of our stockists if you’re in doubt as to the suitability of a particular style.
What Does the S and L Mean On the Website In Relation to the Sizes?
To help you identify if it’s a small size for infants, or a large size for juniors and youths Start Rite use ‘S’ and ‘L’ in front of sizes. The S is for small infant sizes and the L for large junior sizes.
Can I Pay for My Order Over the Phone?
Unfortunately not. For security reasons Start Rite is unable to take orders over the phone or via email. Should you wish to order this would need to be completed on website.
Also, you can visit Start Rite Official Website to get more helps, faqs and knowledge base.
About Start Rite
At Start-Rite Shoes, designing children’s shoes is what we do. In fact we’ve been doing it from our home in Norwich for 226 years. We’re proud to be specialist and totally focused on our goal – to create shoes that are the best thing parents can do for little feet. Every Start-Rite shoe is anchored in a deep understanding of the ways children live and move today. With constant innovation at its core, we work with biomechanics experts to create shoes that not only support a child’s developmental needs, but also their lifestyle needs. Our extensive range is built around four pillars:
- Child-specific precision fit in whole, half and multi-width fittings.
- Targeted flexibility for natural movement at every life stage.
- Intelligent protection precisely where it’s needed.
- Niggle-free comfort on any terrain.
From first steps to school days. From fearless explorers to social butterflies. Start-Rite shoes are designed to give children the freedom to go where they want, how they want.