I Have Not Received My Delivery. What Should I Do?

Please use the tracking number that you received in your despatch confirmation email to track your parcel using the delivery company’s website. If you’re unable to track your parcel or feel it should’ve arrived by now, please contact customer services team on customer.services@startriteshoes.com or 0344 561 7263 quoting your order number. 

Related FAQ

  • What are Start Rite's Delivery Options?

    Start Rite offers the following delivery options: Standard delivery – delivered in 2-4 working day, costing £2.99 Next day delivery – delivered in 1 working day, costing £4.99

  • Can I Pay for My Order Over the Phone?

    Unfortunately not. For security reasons Start Rite is unable to take orders over the phone or via email. Should you wish to order this would need to be completed on website.

  • Why are Some Of Your Products Only Available In Single Width Fittings?

    Some of their products, such as sandals, canvas, wellies, boots and plimsolls are only available in a single width fitting. This is usually the standard F width fitting which tends to suit most children. Many of these products have adjustable fastenings which allows the fo…

  • Can I Change, Add to Or Cancel My Order Once I've Placed It?

    Unfortunately, because of the quick turnaround from order to despatch Start Rite is unable to change, add to or cancel your order once it’s been placed. However, you do have a statutory cancellation right under the distance selling regulations. If on receipt you no longer requi…

  • What Does the S and L Mean On the Website In Relation to the Sizes?

    To help you identify if it’s a small size for infants, or a large size for juniors and youths Start Rite use ‘S’ and ‘L’ in front of sizes. The S is for small infant sizes and the L for large junior sizes.

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