SuperShuttle Support Center

You can make a change to your reservation at any time by logging into your SuperShuttle account on the website, or mobile app, and going to the "My Trips" section. Alternatively, you can also call  (800) BLUE VAN (258-3826).

Please  do not send an email to request a change in your reservation. Email requests are handled in the order they are received and may not be addressed in time to comply with our two-hour cancellation policy.

SuperShuttle understandS your travel plans may be subject to change, which is why SuperShuttle offerS a simple way for you to cancel your reservation via website, on our mobile app, or by calling 1-800-BLUE VAN(258-3826) anytime, day or night.

Regardless of how you made your reservation, simply give SuperShuttle two (2) hours’ notice prior to your pickup time, and SuperShuttle will give you a full refund of your fare. For reservations made via phone, the booking fee is non-refundable. SuperShuttle is unable to refund payment if cancelled with less than two hours’ notice prior to pickup time or in the event of a no-show.

Refunds normally show on your account within three (3) to five (5) business days. Credit card refunds are submitted to the financial institution within one (1) business day; check with your financial institution for more information.

SuperShuttle's policy regarding the transport of animals is designed to ensure adequate space for the kennel(s), your baggage, and the baggage of other passengers in SuperShuttle's vans. All animals – excluding service animals – must be kenneled to board the vehicle. Kennel guidelines are as follows:

• Less than 25 pounds: Lap carrier permitted
• More than 25 pounds: Must be reserved as Non-Stop Van

Reservations to the airport are always required. For reservations from the airport, they are not required in many locations, but they are highly encouraged.

SuperShuttle suggests reserving your ride 24 hours in advance of the time you will need to be picked up. Shorter advance notice may limit SuperShuttle's availability to meet your needs, and those booked less than two hours in advance of pick-up time are non-refundable once booked.

You do not need a SuperShuttle.com account to make a reservation, but it does make the process easier.

Registering ensures SuperShuttle has got important information – including your contact info, frequently used addresses, frequent flyer accounts, etc. – making future reservations quicker and easier. Also, you are able to view previous rides, cancel your reservation online, or view the details of upcoming rides.