Walter Drake Support Center

Find Walter Drake helps, faqs and knowledge base quickly

How Does Walter Drake Ship Orders?

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Walter Drake uses USPS as primary delivery agent. In most cases, orders that ship from our distribution center will arrive in approximately 4 to 8 business days. Walter Drake will process all non-personalized, in-stock items within 2 business days of receipt of your order. Allow an additional 2 business days for orders with personalized items. Please use a street address whenever possible; P.O. Boxes may delay delivery. 

All items that are in stock will ship together unless they are physically extra large or are drop-ship (direct delivered from another location). 

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Does Walter Drake Ship Internationally?

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Yes, Walter Drake will ship internationally in addition to APO and FPO addresses as well as Alaska, Hawaii, Puerto Rico, and other US Territories.   

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Can I Have My Order Shipped to Me At a Different Address?

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You can ship an order to yourself at a different address. Physical street addresses are preferred to a P.O. Box number. You may not express ship orders to a P.O. Box.

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Which Credit Cards Does Walter Drake Accept?

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Walter Drake accepts Visa, MasterCard, American Express, and Discover.

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When Will My Credit Card Be Charged By Walter Drake?

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Your credit card is charged when the merchandise ships from fulfillment center. Backorders are not charged until the merchandise ships. Once your credit card has been charged, the transaction will appear on your credit card statement as ‘w/WDR WALTER DRAKE 800-858-4979’.

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What Should I Expect to Happen Once I Place an Online Order?

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Shortly after placing your order, you will receive two separate confirmation emails. The initial confirmation does not contain any details, but lets you know we have received your order. You will then receive a more detailed confirmation within minutes of the initial confirmation email. Walter Drake will also email a shipping confirmation when your order has been shipped from fulfillment center.  

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How Do I Track an Walter Drake Order’s Status?

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You can check the status of your order at any time by logging into your account and clicking on the ‘View all orders’ link.

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How Do I Check the Status Of My Walter Drake Web Order?

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You may check the status of your order online, provided you have previously created an account. To check on the status of your order, log into your account and click on the ‘My Orders’ link.

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Do I Have to Register to Place an Walter Drake Order?

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No, but you may register to start an online account with your own unique password during the checkout process. You may use this password to check the status of your order. You may feel free to create an online account by clicking this link: My Account. Please keep in mind that you will not be able to check your order history or the status of your order if you are not logged into your account at the time you submit an order.

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Do I Have to Pay Sales Tax to Walter Drake?

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Sales tax is a tax imposed by state and local jurisdictions on retailers for the privilege of selling tangible goods to consumers. Walter Drake collects the applicable sales tax on all orders shipped to Wisconsin. Walter Drake do not collect sales or use taxes in any other states. Each state and local jurisdiction has their own calculation and guidelines for what are “taxable goods” and what are exempted. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases.

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Can I Place an Order Online and Send Walter Drake a Check?

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Walter Drake do not offer that kind of payment option. However, you may download a printable order form from the website and mail it in with a check.

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Can I Cancel My Order After It Has Been Submitted?

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You cannot cancel your submitted order through Walter Drake website at this time. Please contact Customer Service Department. 

  • Phone: 1-855-202-7393 
  • Monday - Friday 8:00AM – 10:00PM
  • Saturday 8:00AM – 5:00PM
  • Sunday 8:00AM – 5:00PM (Central)
  • Email: [email protected] 
  • Please allow 24 hours in turn-around time for an email response.

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Also, you can visit Walter Drake Official Website to get more helps, faqs and knowledge base.

About Walter Drake

Today, Walter Drake is a leading direct marketer of affordable kitchenware, household products, problem solvers, personal care items, gardening and outdoor helpers, personalized gifts, calendars and stationery. The extensive line of products offered provides unique problem-solvers and specialized items for all ages to enjoy.

Mr. Walter Drake, a pioneer in direct mail, began operations in 1947 in Colorado Springs with a single novel idea. In his one-room office, he created a character named “Tommy Turtle,” advertised in magazines like House Beautiful and Harper’s Bazaar. Parents all over the country began signing their children up to receive personalized, upbeat pen pal letters and gifts from Tommy.

As America became a more mobile society during the 1950’s and 60’s, correspondence became a very popular pastime, and Mr. Drake gradually added convenience products including stationery and address labels. Staying true to its founder’s roots, Walter Drake soon began offering beautiful, heartfelt Christmas cards.

As the brand evolved, Walter Drake recognized the growing need for unique, affordable problem solvers throughout the home and began expanding its collection. Today, the brand offers hundreds of hard-to-find products designed to make everyday living easier. From beautiful bedding and functional furniture to quality-crafted kitchenware and easy-care table covers, each exclusive problem-solver is designed with customers is mind. 

Mr. Drake sought to inspire and delight his customers, a mission which still drives every decision we make. Now nestled on the banks of the Fox River in Oshkosh, Wisconsin, Walter Drake is still providing unique products and unexpected values inspired by the vision of its founder.