Walter Drake Support Center

Walter Drake uses USPS as primary delivery agent. In most cases, orders that ship from our distribution center will arrive in approximately 4 to 8 business days. Walter Drake will process all non-personalized, in-stock items within 2 business days of receipt of your order. Allow an additional 2 business days for orders with personalized items. Please use a street address whenever possible; P.O. Boxes may delay delivery. 

All items that are in stock will ship together unless they are physically extra large or are drop-ship (direct delivered from another location). 

Yes, Walter Drake will ship internationally in addition to APO and FPO addresses as well as Alaska, Hawaii, Puerto Rico, and other US Territories.   

You can ship an order to yourself at a different address. Physical street addresses are preferred to a P.O. Box number. You may not express ship orders to a P.O. Box.

Walter Drake accepts Visa, MasterCard, American Express, and Discover.

Your credit card is charged when the merchandise ships from fulfillment center. Backorders are not charged until the merchandise ships. Once your credit card has been charged, the transaction will appear on your credit card statement as ‘w/WDR WALTER DRAKE 800-858-4979’.

Shortly after placing your order, you will receive two separate confirmation emails. The initial confirmation does not contain any details, but lets you know we have received your order. You will then receive a more detailed confirmation within minutes of the initial confirmation email. Walter Drake will also email a shipping confirmation when your order has been shipped from fulfillment center.  

You can check the status of your order at any time by logging into your account and clicking on the ‘View all orders’ link.

You may check the status of your order online, provided you have previously created an account. To check on the status of your order, log into your account and click on the ‘My Orders’ link.

No, but you may register to start an online account with your own unique password during the checkout process. You may use this password to check the status of your order. You may feel free to create an online account by clicking this link: My Account. Please keep in mind that you will not be able to check your order history or the status of your order if you are not logged into your account at the time you submit an order.

Sales tax is a tax imposed by state and local jurisdictions on retailers for the privilege of selling tangible goods to consumers. Walter Drake collects the applicable sales tax on all orders shipped to Wisconsin. Walter Drake do not collect sales or use taxes in any other states. Each state and local jurisdiction has their own calculation and guidelines for what are “taxable goods” and what are exempted. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases.

Walter Drake do not offer that kind of payment option. However, you may download a printable order form from the website and mail it in with a check.

You cannot cancel your submitted order through Walter Drake website at this time. Please contact Customer Service Department. 

• Phone: 1-855-202-7393 
• Monday - Friday 8:00AM – 10:00PM
• Saturday 8:00AM – 5:00PM
• Sunday 8:00AM – 5:00PM (Central)
• Email: help@wdrake.com 
• Please allow 24 hours in turn-around time for an email response.