What Should I Expect to Happen Once I Place an Online Order?

Related FAQ

• Can I Cancel My Order After It Has Been Submitted?

  You cannot cancel your submitted order through Walter Drake website at this time. Please contact Customer Service Department.  Phone: 1-855-202-7393 Monday - Friday 8:00AM – 10:00PM Saturday 8:00AM – 5:00PM Sunday 8:00AM – 5:00PM (Central) Email: help@wdrake.com …

• When Will My Credit Card Be Charged By Walter Drake?

  Your credit card is charged when the merchandise ships from fulfillment center. Backorders are not charged until the merchandise ships. Once your credit card has been charged, the transaction will appear on your credit card statement as ‘w/WDR WALTER DRAKE 800-858-4979’.

• How Does Walter Drake Ship Orders?

  Walter Drake uses USPS as primary delivery agent. In most cases, orders that ship from our distribution center will arrive in approximately 4 to 8 business days. Walter Drake will process all non-personalized, in-stock items within 2 business days of receipt of your order. Allo…

• Can I Place an Order Online and Send Walter Drake a Check?

  Walter Drake do not offer that kind of payment option. However, you may download a printable order form from the website and mail it in with a check.

• How Do I Check the Status Of My Walter Drake Web Order?

  You may check the status of your order online, provided you have previously created an account. To check on the status of your order, log into your account and click on the ‘My Orders’ link.