West Elm Support Center

If an upholstered item is marked as "Quick Ship" it means that it is stocked at one of our warehouses, and is available to be delivered within 2 to 4 weeks. There is no additional charge for Quick Ship items. Note that Quick Ship status is subject to product availability at time of shipping. 

Most furniture is delivered by truck delivery with the White Glove service: items are delivered to your home by appointment to your room of choice and they are unpacked and fully assembled. Some smaller furniture pieces can be delivered by parcel carrier which does not include White Glove service (check the product page for details). 

For Beds, West Elm is happy to place headboards, in their original packaging, in any room you desire, but West Elm is not able to unpack, inspect or attach them to existing bed frames.

If you wish to place an order but delay its shipment to a later date, please do so through the Customer Service Center. Call 1.888.922.4119, and one of the sales associates will be happy to assist you. 

West Elm can only offer one customized gift message per shipping address. 

The products of West Elm are delivered in two ways, either: 

1. Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address.
2. Truck Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes the Premium White Glove service and Unlimited Items for a Flat Rate fee.

Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

When you checkout, you will be given the option on the shipping page to "Ship to multiple addresses."

Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required.