Zulily Support Center
Find Zulily helps, faqs and knowledge base quickly
Will My Entire Order Be Shipped In One Package?
Usually, yes, your entire order will ship in one package. However, your order might include items that originate from different locations. When that’s the case, multiple packages may ship to fulfill a single order.
Does Zulily Ship Internationally?
Yes! zulily orders can be delivered to the United States, Canada, Australia, the United Kingdom/Ireland and over 100 other countries.
Do Zulily Ship to PO Boxes and APO/FPO Addresses?
Yes — place these orders like any other! If you're shipping to a PO Box, Zulily may contact you for more information. Note that items that are heavy or bulky (i.e., strollers, furniture, rugs, etc.) and items that ship directly from the vendor may not be deliverable to these addresses.
I Placed an Order. Can I Change the Payment Method?
Zulily is usually able to change the payment method if the order has not already been invoiced. Please contact the Customer Service team as soon as possible to see what options are available.
What Payment Methods Does Zulily Accept?
- Visa, MasterCard, Discover and American Express
- PayPal
- ApplePay
- MasterPass
- Visa Checkout
- zulily gift cards
- Store credit
Do Zulily Charge Sales Tax?
Yes, in WA, NV, OH, PA, NY, CA, and SC. We're required to charge sales tax in any state where Zulily has a physical presence.
A Product I Want is Sold Out. Can I Still Get It?
When you see something you love that's not available, click the "notify me" link and Zulily will send you a message if that item returns. Occasionally Zulily is able to secure more inventory during an event. When that happens, Zulily will post a note on their homepage in addition to sending you an email.
Why is My Order Still "Processing"?
Zulily searches far and wide to find great deals! Getting the goods Zulily finds into your hands requires a few steps. When you order, the brand ships your item to Zulily first, so they can inspect the quality. Zulily also gathers all your items into one package to keep the shipping & handling cost low. That's one way Zulily is able to offer such great deals!
Also, you can visit Zulily Official Website to get more helps, faqs and knowledge base.
About Zulily
Just what is zulily? It's a fabulous new online store offering daily sales on top-quality apparel, gear and other goodies for moms, babies and kids. Members can enjoy savings of up to 70% off retail prices-not to mention discover some exciting new brands and products. Only members can shop their sales, but membership is free and to sign up is fast and easy. Be sure to invite your friends to join, too-as their community grows, so will their ability to offer you even better prices and selection. Based in Seattle, Washington, zulily was formed by retail and e-commerce veterans. They're dedicated to bringing their members great finds at great prices, as well as giving emerging brands a place to showcase their products.