Apress Support Center

Find Apress helps, faqs and knowledge base quickly

How Can I Change the ePUB Or PDF Format Into the Mobi Format?

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Amazon is a closed system. Apress is offering the original file and give our customers the chance to convert the file as desired.

It is no problem to import PDF files into a MOBI format, so that you can read them on your Kindle device.

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How to Use Ebooks On Other Reading Device?

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Please save the file on your device. You may now transfer it to (or synchronize it with) any external reading device. You can also access the eBookshelf with any connected device. It is no problem to import PDF files into a MOBI format, so that you can read them on your Kindle device.

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What Payment Methods Does Apress Accept?

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You can make a purchase using MasterCard, Visa, American Express and PayPal. You may also pay by invoice/advance payment for Print Books shipping to Europe, Africa, Asia or Australia/Oceania. pre- and back-orders can be made using invoice/advance payment only and are limited to Europe, Africa, Asia and Australia/Oceania.

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How Can I Access the Source Code?

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Please send your order details and a screenshot with the broken page or the broken file to [email protected]

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What If I Can't Find My Apress Access?

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You can find your Apress Access in your eBookshelf . Your eBookshelf is located in the top right-hand corner under your name. If you are not passed through to your eBookshelf, please send your order confirmation or invoice to [email protected]

If you don't have the order confirmation or invoice, please send your order number, eISBN, date, your name and active eMail address to our Customer Service Team and they will retrieve your order.

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If I Can’t Download Ebook, What is the Problem?

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Each eBook is watermarked before being made available for download. Normally, this happens within few seconds. If there is a delay, please be patient. eBooks may be delivered with a small lag.

If an error message shows up, please send a screenshot of the error message, the order confirmation or invoice and your active eMail address to [email protected] They will help you obtain your eBook.

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What If the Item is Out Of Stock?

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Occasionally, a book is out of stock. You may order the item by invoice/advance payment in Europe, Africa, Asia and Australia.

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I Have Problems With Credit Card Payment, What Do I Do?

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After entering your credit card details, you may be asked for an additional "SecureCode" or "NetCode". This is an added safety service provided by your credit card issuer. For any inquiry concerning these services, please contact them directly. After entering the code, you will be directed to the order confirmation page.

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When I Pay for the Item, the System Shows "Payment Rejected", What's Wrong?

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Please check your credit card details. Did you choose the correct card type? Is your credit card number correct?

For your safety, every payment is verified and fraudulent transactions are rejected. In rare cases, a valid payment may be blocked. This process is inititated by your credit card company and not by SpringerNature. To resolve the issue, you will need to contact your card issuer. If the problem persists, please try another credit card, use PayPal or order by advance payment if possible.

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I Can’t Log In My Account, What Should I Do?

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Please review your credentials.

If you don't have SpringerNature credentials you can create a new personal account in minutes by clicking on "new user". If you are still unable to log in, please contact [email protected]

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Also, you can visit Apress Official Website to get more helps, faqs and knowledge base.

About Apress

Apress, a Springer Nature company, is a publisher dedicated to meeting the information needs of developers, IT professionals, and tech communities worldwide.

Our high-quality, practical content helps technology professionals at all levels increase the skills they need to advance in their day-to-day work. Key topics on our list of over 2,500 titles include big data, databases, open source, web development, Java, Python, Apple & Swift, and of course there is Apress’ well-known line of Microsoft and .NET titles.

Apress customers have the option to purchase our print or eBooks on a title-by-title basis or to subscribe to all Apress content via our subscription product Apress Access.

Apress has editorial staff in the US, the UK, and in Pune, India. Our authors are spread out all over the world.