You can make a purchase using MasterCard, Visa, American Express and PayPal. You may also pay by invoice/advance payment for Print Books shipping to Europe, Africa, Asia or Australia/Oceania. pre- and back-orders can be made using invoice/advance payment only and are limited to Europe, Africa, Asia and Australia/Oceania.
Please send your order details and a screenshot with the broken page or the broken file to [email protected]
You can find your Apress Access in your eBookshelf . Your eBookshelf is located in the top right-hand corner under your name. If you are not passed through to your eBookshelf, please send your order confirmation or invoice to [email protected]
If you don't have the order confirmation or invoice, please send your order number, eISBN, date, your name and active eMail address to our Customer Service Team and they will retrieve your order.
Each eBook is watermarked before being made available for download. Normally, this happens within few seconds. If there is a delay, please be patient. eBooks may be delivered with a small lag.
If an error message shows up, please send a screenshot of the error message, the order confirmation or invoice and your active eMail address to [email protected] They will help you obtain your eBook.
Occasionally, a book is out of stock. You may order the item by invoice/advance payment in Europe, Africa, Asia and Australia.
After entering your credit card details, you may be asked for an additional "SecureCode" or "NetCode". This is an added safety service provided by your credit card issuer. For any inquiry concerning these services, please contact them directly. After entering the code, you will be directed to the order confirmation page.
Please check your credit card details. Did you choose the correct card type? Is your credit card number correct?
For your safety, every payment is verified and fraudulent transactions are rejected. In rare cases, a valid payment may be blocked. This process is inititated by your credit card company and not by SpringerNature. To resolve the issue, you will need to contact your card issuer. If the problem persists, please try another credit card, use PayPal or order by advance payment if possible.
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