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Indigo FAQ

Can I Return My Item If I Am Not Satisfied It?

Most items may be returned for a full refund up to 30 days from the shipping date. Items must be in their original condition.

Is It Free Shipping to Any Store?

Indigo always offers free shipping to any retail store for most items with no minimum purchase required. Your order may take up to one week longer to ship from warehouse when you select the Free Ship to Store option. Indigo will contact you when your order arrives at the store and is ready for pick up. Identification is required when picking your order up.

If I Have Some Questions, How to Contact Indigo?

For anything to do with this Policy, including questions or comments, or to challenge Indigo's compliance with this Policy, please contact Indigo as follows:

Privacy Officer
Indigo Books & Music Inc.
468 King Street West, Suite 500
Toronto, Ontario
M5V 1L8

Waht is the Identifying Purposes Of Indigo?

Unless the purpose is self-evident due to the nature of the transaction in question, Indigo will identify the purposes for which personal information is collected at or before the time the information is collected.

The proposed purposes will be described in a reasonably understandable manner.

An example of a self-evident purpose is requesting the name and address of the person placing an order in order to ensure proper delivery.

If you become a Registered User (as that term is defined in the Terms of Use) then you choose what information you put in your profile, including contact and personal information, pictures, interests and groups you join. And you control the users with whom you share that information through the privacy settings in your profile.

What is the Privacy Policy Of Indigo?

At Indigo Books & Music Inc. (operating Indigo, Chapters, Coles, Smithbooks, World's Biggest Bookstore and the protection of your personal information has always been a top priority. Indigo's Policy regarding the collection, use and disclosure, if any, of personal information can be broken down into the 10 principles covered in Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA").