Yes both new and used.
You cannot be charged twice for the same order on the website. What you are seeing is the "approval", which will usually disappear within 24 hours, and is not actually a charge.
You may return your textbooks with a receipt for a full refund through Tuesday, September 13 (2017 Fall Semester), and through Tuesday, January 30th (2018 Spring Semester).
No. Unfortunately, The University Book Store is not able to accept Wiscard online at this time. However, you may use Wiscard as a form of payment in the store.
No. Unfortunately, The University Book Store is not able to ship books ordered online overseas. Please call the textbook department if you are interested in shipping overseas.
You cannot cancel the order online. You must contact the textbook department at (608) 257-3784 ext.5905.
The proper format to enter a military address in the shipment information is:
Place your order and choose "International – Price to be quoted later" as your shipping option. The University Book Store will assemble and weigh your order. The University Book Store will then calculate the costs of the various shipping options available to you. The University Book Store will email those choices to you. As soon as you reply with your choice The University Book Store will process and ship your order. The University Book Store does not collect any funds from your card until they process and ship the order so your card will only be charged the actual cost.
For standard ground shipping The University Book Store uses either USPS® or UPS®. For expedited shipping The University Book Store uses USPS® Priority Mail Express, FedEx® 2nd Day* and FedEx® Overnight* (These are only available in the contiguous 48 states). Standard shipping for gift cards will be via USPS®. Expedited shipping for gift cards is either USPS® Priority Mail Express, * FedEx® 2nd Day* or FedEx® Overnight*. *Please note FedEx® 2nd Day Air and FedEx® Overnight Shipping are applicable for business days only, not Saturday, Sunday or Holidays.
Order processing time is 5-7 business days (Monday thru Friday) for ground shipping and store pick up or 1-2 business days for expedited orders. Your order will be shipped via UPS®, FedEx®, or USPS® which will take 1-3 business days (dependent on location and shipping method chosen) to reach you.
"Pick-up at store" orders have the same processing time as they are filled at the warehouse. You will receive notification when your order is ready for pick up.
A credit card is required for all orders. When an order is placed on the system no payments are collected until The University Book Store actually ship the order. The system does check with your credit/debit card provider to make sure that there are sufficient funds available to cover the total amount of the order (your financial institution might list this fund check with a “Pending” notation). That happens even if you have entered a gift card with a balance that covers the entire cost of the order. When your order is shipped the system will apply the gift card first. If that covers the total amount of the order your credit/debit card will not be billed anything. If the gift card covers a portion of the order total your credit/debit card will be billed the difference. Only if the gift card has no balance would the entire amount of the order be billed to your credit/debit card.
If you receive an incorrect, damaged, or defective item or the wrong order, please contact the Online Sales Department. Either email The University Book Store at firstname.lastname@example.org or call The University Book Store at 800-993-2665, extension 5997. They will work with you to resolve the problem as soon as possible.