Chico's Support Center

If any of your items cannot be exported from the United States or imported into your selected country, you will be notified during the checkout process. As a general rule, consumer commodities such as aerosols, fragrances, and other alcohol-based products may not be available for international shipping.

For your convenience, Chico's accepts Visa, Mastercard, American Express, JCB and China UnionPay.

Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with Chico's product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows Chico's to serve the best possible shopping experience to our international customers, so you can purchase from us with confidence.

Your shipping address is where you would like your order to be shipped to; your billing address is the same address you used to place an order with your credit card.

If you are a registered user and have signed in, yes. The current address Chico's has on file for you will automatically show up in Step 2 of the Checkout process. You will be able to make any revisions at this time or enter in a different "Ship To" address.

You can either enter the 9-digit Item number from your catalog into the search box at the top-right of the screen, or you can click on the Search link to find products by Keyword, Color and Size.

If your order fits all authorization criteria, then all orders placed Monday-Friday before 12pm EST ship out the same business day, pending any unexpected delays. Orders placed on weekends and holidays will be processed and shipped on the next business day. If an item is on backorder, the item will ship out once it passes our quality control process.

Your credit card or PayPal account will be authorized for the entire amount of the order at the time of purchase. The card or PayPal account will then be charged when the order is shipped. Chico's will send you an email confirmation of your order once you have completed the order.

Chico's accepts all major credit cards (Discover, American Express, Diner's Club International, JCB, CUP, Visa and MasterCard), Paypal, Chico's Gift Cards and checkcards from either Visa or MasterCard.

Yes. Gift Cards are available for purchase online, by phone or at any participating Chico's location.

You are able to save items in your shopping bag once you have logged on to the site. However, Chico's does not recommend holding items in your bag for over a week. Chico's is a specialty company and once an item sells out, the item will automatically be removed from your bag.

Chico's is a specialty company and make limited quantities of apparel and accessories. Not all items that sell out will be re-stocked. If Chico's is expecting to re-stock the item Chico's will show an "expected shipping date" on the order confirmation. If sufficient quantities are available in boutiques, you can contact Customer Service at 1.888.855.4986 and the item can be located from a boutique location and mailed to your home.

Merchandise selection on Chico's website varies from our boutiques. Call Chico's at 1.888.855.4986 and one of Chico's sales associates would be happy to try to locate any item for you.

Yes, Chico's has a size chart link available on each product page.

Yes, Chico's does issue sale price adjustments. However, your order must have been placed no more than 14 days before the price change was made. Please have your invoice number ready and contact the Customer Service Department at 1.888.855.4986 to see if you are eligible for a price adjustment.

Your order is in the process of being fulfilled and shipped, but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. Chico's will gladly accept your return and provide an exchange or refund in accordance with Chico's Return Policy.

Due to the quick processing time at our distribution center, Chico's is unable to cancel or modify an order after it has been submitted.

If you received your order and an item is missing (that is not on backorder) please call Customer Service at 1.888.855.4986 for further assistance.

While Chico's makes every effort to fulfill your order, occasionally certain items may be unavailable. Chico's will notify you via your email confirmation if Chico's is out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.

For your convenience, chicos.com offers an Order Inquiry feature. Once you have logged in under "My Account", select the Order Inquiry link from the menu and you will be able to review and track delivery on orders made online and by phone.

If you did not receive an email confirmation of your order please call Chico's at 1.888.855.4986 or email us at customerservice@chicos.com