Chico's Support Center

Find Chico's helps, faqs and knowledge base quickly

Are There Any Items That Cannot Be Shipped Internationally?

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If any of your items cannot be exported from the United States or imported into your selected country, you will be notified during the checkout process. As a general rule, consumer commodities such as aerosols, fragrances, and other alcohol-based products may not be available for international shipping.

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What are the Accepted Methods Of Payment for International Orders?

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For your convenience, Chico's accepts Visa, Mastercard, American Express, JCB and China UnionPay.

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Who is Borderfree?

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Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with Chico's product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows Chico's to serve the best possible shopping experience to our international customers, so you can purchase from us with confidence.

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What is the Difference Between a Shipping and a Billing Address?

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Your shipping address is where you would like your order to be shipped to; your billing address is the same address you used to place an order with your credit card.

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Does Chico's Save My Billing and Shipping Information So I Don't Have to Enter It Each Time I Place an Order?

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If you are a registered user and have signed in, yes. The current address Chico's has on file for you will automatically show up in Step 2 of the Checkout process. You will be able to make any revisions at this time or enter in a different "Ship To" address.

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I Can't Find the Item I'm Looking For. How Can I Search for It?

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You can either enter the 9-digit Item number from your catalog into the search box at the top-right of the screen, or you can click on the Search link to find products by Keyword, Color and Size.

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When Will My Order Be Processed on Chico's.com?

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If your order fits all authorization criteria, then all orders placed Monday-Friday before 12pm EST ship out the same business day, pending any unexpected delays. Orders placed on weekends and holidays will be processed and shipped on the next business day. If an item is on backorder, the item will ship out once it passes our quality control process.

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When Will My Credit Card Or Paypal Account Be Charged?

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Your credit card or PayPal account will be authorized for the entire amount of the order at the time of purchase. The card or PayPal account will then be charged when the order is shipped. Chico's will send you an email confirmation of your order once you have completed the order.

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What are the Chico's Online Payment Options?

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Chico's accepts all major credit cards (Discover, American Express, Diner's Club International, JCB, CUP, Visa and MasterCard), Paypal, Chico's Gift Cards and checkcards from either Visa or MasterCard.

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Can I Purchase a Gift Card Online?

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Yes. Gift Cards are available for purchase online, by phone or at any participating Chico's location.

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Is It Possible to Save Items In My Bag?

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You are able to save items in your shopping bag once you have logged on to the site. However, Chico's does not recommend holding items in your bag for over a week. Chico's is a specialty company and once an item sells out, the item will automatically be removed from your bag.

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I Want to Purchase an Item That I See Online, But Chico's Doesn't Have My Size. Will It Be Back In Stock?

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Chico's is a specialty company and make limited quantities of apparel and accessories. Not all items that sell out will be re-stocked. If Chico's is expecting to re-stock the item Chico's will show an "expected shipping date" on the order confirmation. If sufficient quantities are available in boutiques, you can contact Customer Service at 1.888.855.4986 and the item can be located from a boutique location and mailed to your home.

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I Saw an Item In One Of Chico's Boutiques, But Can't Seem to Find It On Your Website.

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Merchandise selection on Chico's website varies from our boutiques. Call Chico's at 1.888.855.4986 and one of Chico's sales associates would be happy to try to locate any item for you.

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I'm Not Sure What Size I Wear. Does Chicos.com Have a Size Chart That Can Help Me?

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Yes, Chico's has a size chart link available on each product page.

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I Just Ordered Something, But Now It's On Sale. Does Chico's Honor Price Adjustments?

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Yes, Chico's does issue sale price adjustments. However, your order must have been placed no more than 14 days before the price change was made. Please have your invoice number ready and contact the Customer Service Department at 1.888.855.4986 to see if you are eligible for a price adjustment.

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My Order Status is In Progress. What Does That Mean?

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Your order is in the process of being fulfilled and shipped, but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. Chico's will gladly accept your return and provide an exchange or refund in accordance with Chico's Return Policy.

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How Do I Modify Or Cancel My Order?

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Due to the quick processing time at our distribution center, Chico's is unable to cancel or modify an order after it has been submitted.

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I Received My Order, But One Item Was Missing. What Can I Do?

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If you received your order and an item is missing (that is not on backorder) please call Customer Service at 1.888.855.4986 for further assistance.

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What If an Item is Unavailable Or Backordered on Chico's?

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While Chico's makes every effort to fulfill your order, occasionally certain items may be unavailable. Chico's will notify you via your email confirmation if Chico's is out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.

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I Just Placed an Order. Can I Check the Status Of It on Chico's Online?

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For your convenience, chicos.com offers an Order Inquiry feature. Once you have logged in under "My Account", select the Order Inquiry link from the menu and you will be able to review and track delivery on orders made online and by phone.

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I Didn't Receive an Order Confirmation from Chico's. What Should I Do?

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If you did not receive an email confirmation of your order please call Chico's at 1.888.855.4986 or email us at [email protected]

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Also, you can visit Chico's Official Website to get more helps, faqs and knowledge base.

About Chico's

Chico's is a retail chain specializing in women's apparel that offers chic styles and prints with unique one-of-a kind details. From their Travelers Collection of wrinkle resistant clothes to their Black Label Collection of classic higher end apparel, there is a wide range of looks to choose from. Remarkable designs and friendly customer service has earned the retailer a loyal consumer following. Offering jackets, sweaters, jeans, dresses, jewelry and various accessories in-store and online, shop anytime on their online store, which provides exclusives such as extended sizes, exclusive sales, and coupon codes.