If any of your items cannot be exported from the United States or imported into your selected country, you will be notified during the checkout process. As a general rule, consumer commodities such as aerosols, fragrances, and other alcohol-based products may not be available for international shipping.
For your convenience, Chico's accepts Visa, Mastercard, American Express, JCB and China UnionPay.
Your credit card or PayPal account will be authorized for the entire amount of the order at the time of purchase. The card or PayPal account will then be charged when the order is shipped. Chico's will send you an email confirmation of your order once you have completed the order.
Chico's accepts all major credit cards (Discover, American Express, Diner's Club International, JCB, CUP, Visa and MasterCard), Paypal, Chico's Gift Cards and checkcards from either Visa or MasterCard.
You are able to save items in your shopping bag once you have logged on to the site. However, Chico's does not recommend holding items in your bag for over a week. Chico's is a specialty company and once an item sells out, the item will automatically be removed from your bag.
Chico's is a specialty company and make limited quantities of apparel and accessories. Not all items that sell out will be re-stocked. If Chico's is expecting to re-stock the item Chico's will show an "expected shipping date" on the order confirmation. If sufficient quantities are available in boutiques, you can contact Customer Service at 1.888.855.4986 and the item can be located from a boutique location and mailed to your home.
Yes, Chico's does issue sale price adjustments. However, your order must have been placed no more than 14 days before the price change was made. Please have your invoice number ready and contact the Customer Service Department at 1.888.855.4986 to see if you are eligible for a price adjustment.
Your order is in the process of being fulfilled and shipped, but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. Chico's will gladly accept your return and provide an exchange or refund in accordance with Chico's Return Policy.
While Chico's makes every effort to fulfill your order, occasionally certain items may be unavailable. Chico's will notify you via your email confirmation if Chico's is out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.
For your convenience, chicos.com offers an Order Inquiry feature. Once you have logged in under "My Account", select the Order Inquiry link from the menu and you will be able to review and track delivery on orders made online and by phone.