eBay Support Center

You can offer shipping discounts to buyers who buy more than one item from you, but first, you need to opt in to offering combined shipping. You can then set up rules that automatically apply to the shipping cost when someone buys multiple items. 

Depending on whether you offer a flat shipping rate, or are using calculated shipping, these discounts work slightly differently. 

Here's how to check that combined payments are enabled on your account: 

1. On the Combined payments and shipping discounts page, select Create or Edit under Combined payments. 
2. Ensure that Allow buyers to send one combined payment for all items purchased is selected.
3. Choose the time period during which you're willing to combine payment for purchased items and select Save.

To apply a shipping discount rule, select Apply my promotional shipping rule when you're creating a listing. You can also add a new rule to any current listing by going to the active listings page, selecting Revise listing, and choosing Apply my promotional shipping rule.

If your seller is using a tracked shipping service, it's easy to follow your item's progress. 

Here's how: 

1. Find the item in your Purchase history. 
2. The tracking number will be displayed as a link. Open the link to see what stage your item has reached in its journey to you.

If you don't see a tracking number for the item in your Purchase history, check if the item is marked as "shipped". If it is, contact the seller and ask them to upload the number.

Your registered email address is where eBay will send you notifications on all of your account activity, so it's important to keep it up to date. 

If you need to change your registered email address, select the button below or follow these instructions: 

1. Go to Account and select Personal information. 
2. Go to the Email and Contact Information section.
3. Select Edit beside Registered email address, then enter your new email address.
4. Enter the verification code and select Continue.
5. Check your inbox for an email from eBay. Follow the instructions to verify your new address.

If the seller offers to give you your money back, they have 6 business days to issue your refund. When they do, you'll receive an email letting you know. 

It usually takes 3 to 5 business days for a PayPal refund to go through. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider.

If your item hasn't arrived yet, the first thing to do is check the delivery information. You can find your item's delivery information by selecting it from your recent purchases above, or in your purchase history. In the delivery information, you can: 

• View the estimated delivery date – Your item's estimated delivery date tells you when you should expect to receive the item. If the date hasn't passed yet, your item is probably still in transit. 
• Make sure your shipping address is correct – If the shipping address you provided to the seller is incorrect, select Contact the seller and ask them to send the item to your new address. If they haven't shipped your item already, they'll be able to send it to the correct address. If they've already shipped the item, you'll need to get in touch with the carrier to see if they can redirect your order to the correct address.

Your registered email address is where eBay will send you notifications on all of your account activity, so it's important to keep it up to date. 

If you need to change your registered email address, select the button below or follow these instructions: 

1. Go to Account and select Personal information. 
2. Go to the Email and Contact Information section.
3. Select Edit beside Registered email address, then enter your new email address.
4. Enter the verification code and select Continue.
5. Check your inbox for an email from eBay. Follow the instructions to verify your new address.

If you need to cancel the order, you'll need to speak to the seller. Here's how:

1. Go to Purchase history and find the order you want to cancel. 
2. From the More actions dropdown, select Contact seller.
3. Choose Request to cancel this order, then Contact the seller.
4. Explain to the seller why you need to cancel, and select Send.