FocalPrice Support Center

It might be that some of the items in your order are currently out of stock and the FocalPrice.com logistics team needs some time to restock these items.Rather than making you wait,we first ship the items that are in stock and ship the rest of the products as they become available.Of course, FocalPrice.com will notify you of any stock-related issues affecting your order should they arise.

If an item in your order is unavailable and has been removed from FocalPrice's site after you completed the purchase, FocalPrice will cancel your order or item and issue a refund at that time.

Since all payments are made through PayPal, FocalPrice will refund your payment to your PayPal account. It will be processed within 1-3 business days after clearing your return, at which point you will receive a PayPal confirmation e-mail.

A shipping fee is only required if you choose the priority or express shipping method to ship your order. The cost for these shipping services will be provided at the time of payment. Rest assured, you can always choose not to continue with payment if the shipping cost exceeds your budget.

FocalPrice's system will automatically select the lowest cost shipping method for customers in order to save you money. This method saves time and reduces the headache of manually searching for the lowest priced shipping company.

For registered airmail, the tracking information takes 5-7 working days from the time of shipment to update
online. Please try to track your order after 7 business days to get your package status.

For express shipping, the tracking information is available 1-3 working days after the package has shipped out.

Here are the instructions for using coupons:

1. Shop at FocalPrice.com and add the items that you wish to purchase to your shopping cart.
2. Key in your coupon code in the specified place to apply the discount.
3. Click either the “PayPal” or “Proceed to Checkout" button to continue.
4. Choose your preferred shipping method.
5. Complete your order.

By the way, if you want to learn more detail information about coupon codes, you can visit dacoz.com.

FocalPrice.com accepts the several payment methods: PayPal, credit card, Money transfer.

If you receive a notification that your payment was declined when you place an order, please contact PayPal or your card-issuing bank to resolve the issue.

You can also use FocalPrice’s Live Chat for help. If they can resolve this issue in-house, they will be happy to help you complete your order.