Gordon's Jewelers Support Center
Find Gordon's Jewelers helps, faqs and knowledge base quickly
What If the Item is Online Purchases?
If you purchased your item online, you can return your item to any Gordon's store. If there is no store near you, you may return the item by mail.
Returns to the store must include the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout.
All products must be returned in good condition, in original boxes, and with all paperwork (such as watch instruction booklet or diamond certificate) and accessories to ensure a full credit.
The store associate will process your return. Refund will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.
What If the Item is In-store Purchases?
Purchases made at a Gordon's store MUST be returned to a Gordon's store. These items may NOT be returned by mail to the distribution center.
What is the Returns and Exchange Policy Of Gordon's Jewelers?
Returns and exchanges are permitted within 60 days from the purchase date for jewelry, and within 30 days from the purchase date for watches.
- Jewelry must be in good condition with all original certificates and accessories.
- Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch.
- Returns or exchanges are NOT allowed on special order watches.
- Cash refunds are issued to the original purchaser with original sales receipt.
- Cash refunds over $200 are made by check issued from the corporate office within 21 days.
- Charge credits are issued to the original purchaser on the account to which the item was charged.
- Gift returns with receipt can only be exchanged or converted to a gift card.
- All returns without a receipt can only be exchanged or converted to a gift card at current price, minus any current promotional discount.
How to Contact Gordon's Jewelers?
You can contact Gordon's Jewelers via regular U.S. mail:
Z-Mail
Customer Service
P.O. Box 152777
Irving, Texas 75015
What If I Receive a Damaged Item, What Should I Do?
If there is damage to an item upon delivery, call the contact centre immediately at 1-888-467-3661 for assistance.
Also, you can visit Gordon's Jewelers Official Website to get more helps, faqs and knowledge base.
About Gordon's Jewelers
Established on the principles of honesty and integrity, Gordon's Jewelers® was founded in 1905 by Meyer M. Gordon. His store was the first general mercantile store in Houston, Texas, and watches and jewelry were only a small portion of the store's inventory.
As Mr. Gordon expanded his chain, the business earned the reputation of being a dominant regional jeweler by catering to local fashion styles and trends within each individual market. Since then Gordon's Jewelers has grown to approximately 300 stores in 35 states and Puerto Rico. Careful attention to customer preferences has made Gordon's Jewelers a well-known brand, continuing the legacy of quality, value and customer service established by Mr. Gordon over 100 years ago. From engagement rings to fashionable fine jewelry in classic to contemporary styles, Gordon's Jewelers offers customers the perfect jewelry and gift items for all occasions.