If you purchased your item online, you can return your item to any Gordon's store. If there is no store near you, you may return the item by mail.
Returns to the store must include the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout.
All products must be returned in good condition, in original boxes, and with all paperwork (such as watch instruction booklet or diamond certificate) and accessories to ensure a full credit.
The store associate will process your return. Refund will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.
Purchases made at a Gordon's store MUST be returned to a Gordon's store. These items may NOT be returned by mail to the distribution center.
Returns and exchanges are permitted within 60 days from the purchase date for jewelry, and within 30 days from the purchase date for watches.
You can contact Gordon's Jewelers via regular U.S. mail:
P.O. Box 152777
Irving, Texas 75015
If there is damage to an item upon delivery, call the contact centre immediately at 1-888-467-3661 for assistance.