Kay Jewelers Coupons & Promo Codes

  • Coupon

    Sign Up at KAY Jewelers and Receive $25 Off a Purchase of $99

  • Sale

    Celebrate Your Sweetheart: Save 20% on Select Rembrandt Charms

  • Sale

    Anniversary & Wedding Rings Sale: Up to 72% Off

  • Sale

    Receive $100 in Instant Rewards for Every $300 You Spend Online and in Stores

  • Coupon

    Save 20% Off Engagement Rings and Wedding Bands

  • Coupon

    20% Discount on Create Your Own Ring

  • Sale

    Receive $100 in Instant Rewards for Every $300 You Spend Online and in Stores

  • Sale

    Receive $100 in Instant Rewards for Every $300 You Spend Online and in Stores

Expired Coupons

Why the expired coupons listed here? We hope these coupon codes and deals last longer. Here are a few Kay Jewelers Promo Codes that may still work, and feel free to give this a try.

Kay Jewelers FAQ

What is the Difference Between Natural and Lab-created Stones?

Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color.

What Colored Gemstones are Considered Precious?

Rubies, sapphires and emeralds are precious gemstones. All other gemstones are referred to as semi-precious.

What is the Difference Between White Gold and Platinum?

White gold is pure gold that is mixed with alloys to give it a white color. Platinum is pure metal that is naturally white and much more durable and stronger than white gold.

Is It Possible to Create a Ring Online?

Yes. Using Kay Jewelers' Design-a-Ring feature, you can choose a diamond and a setting online and see how your completed ring will look. Kay Jewelers puts thousands of diamonds and hundreds of settings at your fingertips. Once you've found "the one," Kay Jewelers' expert craftsmen will place your diamond in the setting you've chosen and send the completed ring on its way to you.

Do All Rings Come In the Same Size Or are There Different Sizes Available?

When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. Learn more about Ring Sizing

If you do not see your ring size listed for a ring you like, please visit the Kay Jewelers store nearest you to to determine if a ring can be ordered in your size.

Do I Have the Ability to Cancel My Kay.com Order at Kay Jewelers?

Once an order has been submitted and you receive an order confirmation, you will not have the ability to make changes to that order. If you go to the Order Status page and use the "Modify" button (if available), your order will be canceled and you can place the order again with any necessary changes. If the "Modify" button is not available in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be modified.

Note: Canceling an order or modifying an order may result in a pending hold on your bank-issued credit card or Kay account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase.

The merchandise from a canceled or modified order may not be available for immediate re-purchase.

Do I Have the Ability to Cancel My Kay.com Order?

Orders may be canceled up to approximately one hour after they are placed through the Order Status page on kay.com. If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.

Note: Canceling an order or modifying an order may result in a pending hold on your bank-issued credit card or Kay account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase.

The merchandise from a canceled or modified order may not be available for immediate re-purchase.

If Requested, Can I Have My Merchandise Gift Wrapped At the Store?

Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge.

What Do I Need to Bring With Me to the Store to Pick Up My Order?

You must bring a valid photo ID (such as a driver's license). You will be required to sign for your merchandise when you arrive to pick it up.

Can I Have Someone Other Than Me Pick Up My Order?

No, for security reasons, the person who ordered the merchandise must be the one to pick up the order.

Will I Have to Pay Shipping Charges If I Request In-store Pick Up?

No, there are no shipping charges applied to orders shipped to a store.

When Will My Credit Card Be Charged for My In-store Pick Up?

Your credit card will be charged for your purchase the day the merchandise is shipped to the store.

How Will I Know When My Order is Ready for Pick Up At My Kay Jewelers Store?

Your order will be shipped from kay.com to the Kay store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.

I Would Like to Write a Letter to the Corporate Offices. What Address Can I Use?

The address for our corporate headquarters is:

Sterling Jewelers Inc.

375 Ghent Road

Akron, Ohio 44333

What is the Kay Jewelers Return and Refund Policy?

If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Or you may exchange it within 90 days of purchase at any Kay Jewelers.* Watches in original condition (unworn and unaltered), and accompanied by the original packaging, instructions, and warranty documents, may be returned or exchanged within 30 days at any Kay Jewelers or returned to kay.com.

Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged.