Kay Jewelers Support Center

Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color.

Rubies, sapphires and emeralds are precious gemstones. All other gemstones are referred to as semi-precious.

White gold is pure gold that is mixed with alloys to give it a white color. Platinum is pure metal that is naturally white and much more durable and stronger than white gold.

Yes. Using Kay Jewelers' Design-a-Ring feature, you can choose a diamond and a setting online and see how your completed ring will look. Kay Jewelers puts thousands of diamonds and hundreds of settings at your fingertips. Once you've found "the one," Kay Jewelers' expert craftsmen will place your diamond in the setting you've chosen and send the completed ring on its way to you.

When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. Learn more about Ring Sizing

If you do not see your ring size listed for a ring you like, please visit the Kay Jewelers store nearest you to to determine if a ring can be ordered in your size.

Once an order has been submitted and you receive an order confirmation, you will not have the ability to make changes to that order. If you go to the Order Status page and use the "Modify" button (if available), your order will be canceled and you can place the order again with any necessary changes. If the "Modify" button is not available in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be modified.

Note: Canceling an order or modifying an order may result in a pending hold on your bank-issued credit card or Kay account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase.

The merchandise from a canceled or modified order may not be available for immediate re-purchase.

Orders may be canceled up to approximately one hour after they are placed through the Order Status page on kay.com. If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.

Note: Canceling an order or modifying an order may result in a pending hold on your bank-issued credit card or Kay account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase.

The merchandise from a canceled or modified order may not be available for immediate re-purchase.

Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge.

You must bring a valid photo ID (such as a driver's license). You will be required to sign for your merchandise when you arrive to pick it up.

No, for security reasons, the person who ordered the merchandise must be the one to pick up the order.

No, there are no shipping charges applied to orders shipped to a store.

Your credit card will be charged for your purchase the day the merchandise is shipped to the store.

Your order will be shipped from kay.com to the Kay store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.

The address for our corporate headquarters is:

Sterling Jewelers Inc.

375 Ghent Road

Akron, Ohio 44333

If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Or you may exchange it within 90 days of purchase at any Kay Jewelers.* Watches in original condition (unworn and unaltered), and accompanied by the original packaging, instructions, and warranty documents, may be returned or exchanged within 30 days at any Kay Jewelers or returned to kay.com.

Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged.