Will I Have to Pay Shipping Charges If I Request In-store Pick Up?

Related FAQ

• Do I Have the Ability to Cancel My Kay.com Order at Kay Jewelers?

  Once an order has been submitted and you receive an order confirmation, you will not have the ability to make changes to that order. If you go to the Order Status page and use the "Modify" button (if available), your order will be canceled and you can place the order again with…

• Is It Possible to Create a Ring Online?

  Yes. Using Kay Jewelers' Design-a-Ring feature, you can choose a diamond and a setting online and see how your completed ring will look. Kay Jewelers puts thousands of diamonds and hundreds of settings at your fingertips. Once you've found "the one," Kay Jewelers' expert c…

• Do All Rings Come In the Same Size Or are There Different Sizes Available?

  When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Cer…

• What Do I Need to Bring With Me to the Store to Pick Up My Order?

  You must bring a valid photo ID (such as a driver's license). You will be required to sign for your merchandise when you arrive to pick it up.

• How Will I Know When My Order is Ready for Pick Up At My Kay Jewelers Store?

  Your order will be shipped from kay.com to the Kay store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.