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zChocolat FAQ

Does zChocolat Has a Shop?

zChocolat currently have two physical stores: a concession at Boutique Le Chocolat, City Walk, Dubai, and our factory store at Forcalquier, France. Other than these locations, the only way to purchase zChocolat's chocolates is through the website of zChocolat.

Does zChocolat Guarantee That My Chocolates Will Be Delivered In Excellent Condition?

Always. When necessary, their packages are shipped with their international summer packaging, which guarantees that your chocolates arrive in perfect condition anywhere in the world. This packaging uses insulated containers and refrigerant packs to maintain an interior temperature between 15°C and 20°C (59°F and 67°F) until delivery, regardless of the outside weather and temperature. There is no action required on your part and this service is complimentary. If for any reason your chocolates are not delivered in perfect condition, zChocolat will replace your order immediately.

May I Send a Gift Anonymously?

Yes, you may. Before payment, check the anonymous option and zChocolat will make sure your name does not appear on any of the documents accompanying your gift. If your gift recipient calls zChocolat, they will not reveal your identity unless you have instructed us otherwise.

I Have a Nut Allergy. Do the Chocolates Contain Nuts?

The environment in which their chocolates are made may leave traces of nuts in all of their products. Therefore, zChocolat would not recommend any of their recipes for a recipient with nut allergies.

Are the Chocolates Gluten-free?

Only four chocolates contain gluten: number 8, number 19 and the Suprême and the zBars Dark and Milk. If you are sending chocolates to someone with an intolerance to gluten, please make sure that you select a personalized assortment and leave out these 3 recipes.

What Ingredients Does zChocolat Use?

In zChocolat's recipes they use: cocoa paste, sugar, cocoa butter, hazelnut, cream, nuts, whole milk powder, skimmed milk powder, unsweetened semi-skimmed milk, natural vanilla flavoring, butter, Bourbon-Vanilla bean, water, glucose syrup, almond, peanut, pistachio, coconut purée, grated coconut, salt, coffee from Kenya, coffee Maragogype, raspberry purée, sesame, instant coffee, marzipan, chlorophyll, splits of thin pancakes, mango, natural flavoring of lavender, barley malt, violet flavoring, yellow lemon zest, yellow lemon juice, passion fruit purée, coriander, orange juice, orange zest, wheat flour, margarine, soya lecithin, sorbitol, dextrose, and pectin.

How Long Can I Keep My Chocolates and How Should I Store Them?

zChocolat recommends that you consume your chocolates within the first three weeks after delivery to guarantee optimal taste. Your chocolates should be stored in a cool, dry place (for example, an air-conditioned room is perfect) where the temperature is between 18°-20°C (55°-70°F). Avoid storing the chocolates in the refrigerator as this can spoil their delicate flavor or alter the creamy texture of their fillings.