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Menkind FAQ

What's the Christmas Gift Returns Policy?

To give you peace of mind, every gift purchased between 1st November and 24th December can be returned for an exchange or credit via gift card up to 25th January in the following year. Items must be returned unused, in pristine condition and with proof of purchase. This excludes gift experiences, personalised gifts and consumable items.

Do I Have to Pay for My Returns?

Wherever possible, Menkind will try to ensure that all returns made for items bought online for UK delivery have a FREE returns label, so it shouldn’t cost you anything at all. Just fill in your order details through Royal Mail to create a free label, pop the item in the post and send it back to them. If you have purchased from Menkind in store and want to return it to our online customer services team, they will need to deduct £5 for the cost of delivery. 

As well as refunding/replacing unwanted or faulty items, Menkind also make sure that wherever it’s right to, they refund any standard postage costs that have been paid. If you’ve paid additionally for premium delivery, Menkind will only be able to refund the cost of standard delivery unless there are extenuating circumstances.

The timeframe you make a return in is very important in both refunds and offering free returns, so please make sure you’re clear on this, and contact us as soon as possible if there’s a problem.

Can I Change My Delivery Address At Menkind?

If you need to change your delivery address, please contact customer services immediately and Menkind will try to amend your order, although this can not be guaranteed.

What Methods Of Payment Does Menkind Accept?

Menkind accepts most major debit and credit cards including, Visa, MasterCard, Visa Debit, Delta, and Paypal. 

Menkind now also gives you the ability to pay using Amazon Pay. If you already have an account with Amazon you can use these details (such as saved cards and delivery addresses) during the checkout process to make buying an item super quick!

How Much Does It Cost to Deliver Personalised Items?

Delivery for personalised gifts is £5.00. Personalised gifts are created and sent direct to you by the manufacturer within 5-10 working days. If your order contains any other items which are not personalised, these will be sent Tracked delivery at no extra cost.

What If I’m Not At Home to Accept My Delivery?

Don't worry! Here's some info to help put your mind at rest: 

Express Delivery - DHL and DPD offer various options for you to choose from! Often they will automatically try to deliver your parcel the next day if no one is home. There are also options for you to select a neighbor's house, a safe place to leave it, or even get it delivered to one of their local pick up points.

Standard Delivery - If you are not home Royal Mail will leave a calling card to tell you that it's been delivered to a neighbor or that it been taken back to your local sorting office. They usually hold it for around 7-10 days giving you plenty of time to pop in and pick it up.

How Can I Track My Menkind Order?

Express delivery - If you have opted for the Express delivery service there are a number of ways to track your order. An email with tracking information will be sent to the email address you used to check out. Simply follow the link in the email for the latest information regarding your delivery. If you have provided a mobile number, the tracking information will also be sent via an SMS message. 

Standard delivery - All standard deliveries are now fully tracked and sent via Royal Mail. Full tracking details will be provided with your dispatch email.

What is Click & Collect?

The Click & Collect service allows you to order an item online and then collect it at your nearest Menkind shop. Simply select the Click & Collect option at the online checkout and select your nearest store. Your item will be held in-store for up to ten days, depending on space. Please note that Click and Collect orders must be paid for via credit/debit card (rather than PayPal or Amazon Pay). This is because Menkind will only charge you for your item once their stores have confirmed that your order has been set aside. 

COVID-19 update: Please be aware that Click & Collect is currently unavailable as a result of stores temporarily closing due to safety concerns. Existing incomplete Click and Collect orders have unfortunately had to be cancelled and will be fully refunded. Affected customers will receive email confirmation of this in the coming days. Menkind would like to thank you for your patience and apologise for any inconvenience caused. Remember, the website is still running and you are still able to place standard orders.