When Will My Credit Card Be Charged for My In-store Pick Up?

Related FAQ

• Do I Have the Ability to Cancel My Kay.com Order?

  Orders may be canceled up to approximately one hour after they are placed through the Order Status page on kay.com. If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.N…

• What is the Kay Jewelers Return and Refund Policy?

  If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Or you may exchange it within 90 days of purchase at any Kay Jewelers.* Watches in original condition (unworn and unaltered), and accompanied by the orig…

• What is the Difference Between White Gold and Platinum?

  White gold is pure gold that is mixed with alloys to give it a white color. Platinum is pure metal that is naturally white and much more durable and stronger than white gold.

• Do I Have the Ability to Cancel My Kay.com Order at Kay Jewelers?

  Once an order has been submitted and you receive an order confirmation, you will not have the ability to make changes to that order. If you go to the Order Status page and use the "Modify" button (if available), your order will be canceled and you can place the order again with…

• How Will I Know When My Order is Ready for Pick Up At My Kay Jewelers Store?

  Your order will be shipped from kay.com to the Kay store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.