When Will My Credit Card Be Charged for My In-store Pick Up?

Related FAQ

• How Will I Know When My Order is Ready for Pick Up At My Kay Jewelers Store?

  Your order will be shipped from kay.com to the Kay store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.

• Do I Have the Ability to Cancel My Kay.com Order?

  Orders may be canceled up to approximately one hour after they are placed through the Order Status page on kay.com. If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.N…

• If Requested, Can I Have My Merchandise Gift Wrapped At the Store?

  Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge.

• Do I Have the Ability to Cancel My Kay.com Order at Kay Jewelers?

  Once an order has been submitted and you receive an order confirmation, you will not have the ability to make changes to that order. If you go to the Order Status page and use the "Modify" button (if available), your order will be canceled and you can place the order again with…

• What Do I Need to Bring With Me to the Store to Pick Up My Order?

  You must bring a valid photo ID (such as a driver's license). You will be required to sign for your merchandise when you arrive to pick it up.