If Requested, Can I Have My Merchandise Gift Wrapped At the Store?

Related FAQ

• What Do I Need to Bring With Me to the Store to Pick Up My Order?

  You must bring a valid photo ID (such as a driver's license). You will be required to sign for your merchandise when you arrive to pick it up.

• Do I Have the Ability to Cancel My Kay.com Order?

  Orders may be canceled up to approximately one hour after they are placed through the Order Status page on kay.com. If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.N…

• What is the Kay Jewelers Return and Refund Policy?

  If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Or you may exchange it within 90 days of purchase at any Kay Jewelers.* Watches in original condition (unworn and unaltered), and accompanied by the orig…

• Do I Have the Ability to Cancel My Kay.com Order at Kay Jewelers?

  Once an order has been submitted and you receive an order confirmation, you will not have the ability to make changes to that order. If you go to the Order Status page and use the "Modify" button (if available), your order will be canceled and you can place the order again with…

• Is It Possible to Create a Ring Online?

  Yes. Using Kay Jewelers' Design-a-Ring feature, you can choose a diamond and a setting online and see how your completed ring will look. Kay Jewelers puts thousands of diamonds and hundreds of settings at your fingertips. Once you've found "the one," Kay Jewelers' expert c…