GracoBaby Support Center

Find GracoBaby helps, faqs and knowledge base quickly

What is Soothe Surround™ Technology?

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Soothe Surround™ Technology mimcs time-tested, proven methods that parents use to soothe their little ones. Soothe Surround™ recreates these soothing techniques, like the middle of the night car ride, within the swing, by linking the sound and motion of a moving car to soothe baby from the comfort of your own home!

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My Graco® Swing is Not Working Properly. How Do I Get Assistance?

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If you experience any difficulties while using your swing, please contact the Customer Service Department to troubleshoot possible solutions at 1-800-345-4109.

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Is There Any Form Of Latex In My Graco® Swing?

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Graco® does not use Latex in children’s products.

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How Do I Change the Position Of the Harness Straps?

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The correct harness position should be:

  • Rear facing – at or slightly below the child’s shoulders
  • Forward facing – at or slightly above the child’s shoulders

Check your car seat manual for instructions specific to your car seat model.

If your car seat features the Simply Safe Adjust™ Harness System, the car seat headrest and harness adjust together with one hand. Raise or lower the headrest to the correct height for your child.

For car seats without the Simply Safe Adjust™ Harness System, to change the height of your harness straps manually, follow the following steps:

  1. Loosen harness straps: Lift lever and pull shoulder straps out.
  2. Remove both shoulder harness strap loops from splitter plate on back of child restraint. Pull harness straps through restraint and pad.
  3. Insert harness straps into desired slots. Make sure harness straps are threaded through matching slot of seat pad and child restraint. It may be necessary to remove seat pad from top of child restraint while relocating slots.
  4. Insert harness straps behind harness cover plate.
    CHECK that the loops are completely within the splitter plate.
    Make sure both harness straps are set to the same harness slot level.
  5. Attach harness straps to splitter plate.

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Can I Install My Car Seat Using the Seat Belt If the Belt is Located Forward Of the Seat Crease?

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Vehicle seat belts located forward of the seat crease may not securely hold the child restraint. Check your vehicle owner’s manual or see vehicle dealer for car seat installation requirements.
The position will be that if a tight install can be achieved then it is a good seating position to be used.

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How Do I Change the Position Of the Crotch Buckle?

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The correct slot is the one that is closest to your child without being underneath your child.

To Adjust Crotch Buckle Strap (Also located in your owner's manual):

  • Recline the car seat and locate the metal retainer under the car seat shell.
  • Rotate the metal retainer and insert it up through the shell and seat pad. From the top of the car seat, pull the buckle out.
  • Insert metal retainer in the new buckle strap slot. Reach underneath the car seat and pull the metal retainer through.
  • Pull up on the buckle strap to make sure it is secured.

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Also, you can visit GracoBaby Official Website to get more helps, faqs and knowledge base.

About GracoBaby

Graco is one of the world’s most recognized and trusted baby product companies. For over 60 years, the Graco brand has provided thoughtful, practical and dependable parenting solutions to generations of families. Our approach to caregiving stems from a heritage of innovation designed around safety, durability and the best intentions of loving parents.

We know that the smallest things can make the biggest difference in taking care of your baby. That’s why everything we design is intuitive and easy to operate, giving you more time to focus on what really matters most, your little one. Our products are built to assist and enhance the parenting experience, lending every parent a helping hand and peace of mind.