J. Jill Support Center
Find J. Jill helps, faqs and knowledge base quickly
How Much Time Do I Have to Return an Item?
If you are not completely satisfied with your J.Jill purchase, J. Jill will gladly accept returns of merchandise that is unworn, unwashed, undamaged or does not meet your quality expectations within 90 days of the original purchase.
How Will I Know When My Order Ships?
J. Jill will send you an email confirming that your order has shipped.
Can I Ship to Someone At an Address Different From Mine?
Yes. You can ship to a different address.
Currently, you cannot split an order and ship specific items to multiple addresses through JJILL.COM. You can, however, arrange shipments to multiple addresses by calling one of the Customer Service representatives toll-free at 1.800.642.9989.
Are Shipping and Processing Fees and Duties Included In International Orders?
Duty charges are separate from shipping and processing fees. A Customer Service representative will contact you prior to shipment with information about additional shipping and processing fees. The addressee will be responsible for payment of all duty charges at the time of delivery.
How Much Time Does It Take to Receive an Order Shipped Abroad?
Delivery time is from 10 to 14 business days (Mon–Fri) from the date the package is shipped.
Can I Locate Merchandise Specific to Size, Color Or Price?
Yes. You can locate specific items by entering keywords, phrases, sizes, colors, etc., in the keyword search box in the top-right corner of each page.
Which Sizes Does J. Jill Consider Women’s?
Women’s sizes (14W–28W and 1X–4X) are designed for women 5'41/2" to 5'7" in height.
All pants, skirts and shorts in women’s sizes have partial or full elastic waists.
Which Sizes Does J. Jill Consider Petite?
Petite sizes (0P–18P and XSP–XLP) are designed for women 5'4" and under.
Sleeves, lengths and inseams fall in precisely the right place.
Also, you can visit J. Jill Official Website to get more helps, faqs and knowledge base.
About J. Jill
In 1959, J.Jill began as one specialty store in the Berkshires of Massachusetts and evolved into a direct catalog business. Forty years later, in 1999, we opened our first retail stores and in that same year, launched our ecommerce site. Today, we are proud to be a nationally recognized omni-channel brand that includes our still-growing catalog business, ecommerce website and over 270 retail stores. And our story continues…
In 2002, we founded the J.Jill Compassion Fund to support community-based organizations that help disadvantaged and homeless women become self-sufficient. As a company of women dedicated to women, we’ve donated in excess of $14 million through the Fund.
On March 9, 2017, J.Jill became a publicly traded company on the New York Stock Exchange (NYSE) trading under the ticker symbol JILL.