Are Shipping and Processing Fees and Duties Included In International Orders?

Duty charges are separate from shipping and processing fees. A Customer Service representative will contact you prior to shipment with information about additional shipping and processing fees. The addressee will be responsible for payment of all duty charges at the time of delivery.

Related FAQ

  • Can I Ship to Someone At an Address Different From Mine?

    Yes. You can ship to a different address. Currently, you cannot split an order and ship specific items to multiple addresses through JJILL.COM. You can, however, arrange shipments to multiple addresses by calling one of the Customer Service representatives toll-free at 1.8…

  • Which Sizes Does J. Jill Consider Women’s?

    Women’s sizes (14W–28W and 1X–4X) are designed for women 5'41/2" to 5'7" in height. All pants, skirts and shorts in women’s sizes have partial or full elastic waists.

  • How Will I Know When My Order Ships?

    J. Jill will send you an email confirming that your order has shipped.

  • Which Sizes Does J. Jill Consider Petite?

    Petite sizes (0P–18P and XSP–XLP) are designed for women 5'4" and under.  Sleeves, lengths and inseams fall in precisely the right place.

  • How Much Time Do I Have to Return an Item?

    If you are not completely satisfied with your J.Jill purchase, J. Jill will gladly accept returns of merchandise that is unworn, unwashed, undamaged or does not meet your quality expectations within 90 days of the original purchase.

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