J. Jill Coupons & Promo Codes

  • FeaturedCoupon

    Up to 25% Off Entire Purchase + Free Shipping On 4125 Or More

  • Coupon

    Up to $50 Off On Orders Of $150+

  • Coupon

    Free Shipping On Orders Of $100+

  • Coupon

    Up to 25% Off Sitewide

  • Coupon

    Up to 30% Off Your Order

  • VerifiedSale

    Up to $50 Off Your First Order Of $150

  • VerifiedCoupon

    Full-priced Pants: Up to $50 Off Two Pants In Stores & Online

J. Jill FAQ

How Much Time Do I Have to Return an Item?

If you are not completely satisfied with your J.Jill purchase, J. Jill will gladly accept returns of merchandise that is unworn, unwashed, undamaged or does not meet your quality expectations within 90 days of the original purchase.

How Will I Know When My Order Ships?

J. Jill will send you an email confirming that your order has shipped.

Can I Ship to Someone At an Address Different From Mine?

Yes. You can ship to a different address. 

Currently, you cannot split an order and ship specific items to multiple addresses through JJILL.COM. You can, however, arrange shipments to multiple addresses by calling one of the Customer Service representatives toll-free at 1.800.642.9989.

Are Shipping and Processing Fees and Duties Included In International Orders?

Duty charges are separate from shipping and processing fees. A Customer Service representative will contact you prior to shipment with information about additional shipping and processing fees. The addressee will be responsible for payment of all duty charges at the time of delivery.

How Much Time Does It Take to Receive an Order Shipped Abroad?

Delivery time is from 10 to 14 business days (Mon–Fri) from the date the package is shipped. 

Can I Locate Merchandise Specific to Size, Color Or Price?

Yes. You can locate specific items by entering keywords, phrases, sizes, colors, etc., in the keyword search box in the top-right corner of each page.

Which Sizes Does J. Jill Consider Women’s?

Women’s sizes (14W–28W and 1X–4X) are designed for women 5'41/2" to 5'7" in height. 

All pants, skirts and shorts in women’s sizes have partial or full elastic waists.

Which Sizes Does J. Jill Consider Petite?

Petite sizes (0P–18P and XSP–XLP) are designed for women 5'4" and under.  

Sleeves, lengths and inseams fall in precisely the right place.