If you are not completely satisfied with your J.Jill purchase, J. Jill will gladly accept returns of merchandise that is unworn, unwashed, undamaged or does not meet your quality expectations within 90 days of the original purchase.
J. Jill will send you an email confirming that your order has shipped.
Yes. You can ship to a different address.
Currently, you cannot split an order and ship specific items to multiple addresses through JJILL.COM. You can, however, arrange shipments to multiple addresses by calling one of the Customer Service representatives toll-free at 1.800.642.9989.
Duty charges are separate from shipping and processing fees. A Customer Service representative will contact you prior to shipment with information about additional shipping and processing fees. The addressee will be responsible for payment of all duty charges at the time of delivery.
Delivery time is from 10 to 14 business days (Mon–Fri) from the date the package is shipped.
Yes. You can locate specific items by entering keywords, phrases, sizes, colors, etc., in the keyword search box in the top-right corner of each page.
Women’s sizes (14W–28W and 1X–4X) are designed for women 5'41/2" to 5'7" in height.
All pants, skirts and shorts in women’s sizes have partial or full elastic waists.
Petite sizes (0P–18P and XSP–XLP) are designed for women 5'4" and under.
Sleeves, lengths and inseams fall in precisely the right place.