Lulu & Sky Support Center

If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.

Each order is shipped only to a single address. If you wish to ship products to different addresses, you shall need to place multiple orders.

If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support and intimate the action immediately.

In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer.

In case of Cash on Delivery Order, the Courier Company usually calls the customer to checks their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.

You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.

Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. You can get in touch with our customer support with your order details and take further steps.

No, there’s not limit. Each order is verified with you via email/telephone in order to ensure your security and confirmation.

If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and the merchandise will not get added to the shopping cart.

Lulu & Sky does not collect or store your credit card information. If you suspect any such thing, then please report this immediately to bank.

Lulu & Sky accepts Master Card, Visa credit, Debit & Credit Cards. Lulu & Sky also has an option of net banking and Cash on Delivery.

Luluandsky sells fashion products for women and kids. This includes apparels, shoes, jewellery, beauty products, bags & accessories, watches and fragrances from renowned brands and Luluandsky.com private label.

Luluandsky operates 8am to 10pm. You can get in touch with the Customer support team anytime at 1800 103 6382 or by e-mailing at contact@luluandsky.com.

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