MAC Cosmetics Support Center
Find MAC Cosmetics helps, faqs and knowledge base quickly
What Forms Of Payment Can I Use?
For online orders shipped within the United States, the following Credit Cards are accepted: American Express, Discover, MasterCard and Visa. MAC Cosmetics also accepts PayPal and Gift Cards and eGift Cards purchased from M•A•C freestanding retail stores in the United States, Puerto Rico and Canada, MACCOSMETICS.COM and MACCOSMETIS.CA.
Please enter your billing address exactly as it appears on your credit card statement. For orders shipped to the United States, MAC Cosmetics accepts billing addresses from the United States, Canada and select international countries.
My Item Arrived Damaged. What Should I Do?
If you received damaged merchandise, please retain the box, packaging and all contents, and contact MAC Cosmetics as soon as possible at 1.800.588.0070 for assistance.
I Received the Wrong Product, Can I Return It?
If your online order is not as expected, contact MAC Cosmetics at 1.800.588.0070 for assistance.
How Do I Change Or Cancel My Order At MAC Cosmetics?
Contact MAC Cosmetics within one hour of placing your order via our 24/7 toll-free number, 1.800.588.0070, and MAC Cosmetics will do our best to accommodate your request.
Do MAC Cosmetics Ship Internationally?
maccosmetics.com is unable to accept orders to be shipped to destinations outside of the United States. MAC Cosmetics will apologize for any inconvenience.
Can I Return Or Exchange an Item At MAC Cosmetics?
If for any reason you are not completely satisfied with your M·A·C purchase, simply return the unused portion and MAC Cosmetics will remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased Online, either placed in a M·A·C Store by a M·A·C Artist using their in-store mobile app or on maccosmetics.com. Please note that Gift Cards and eGift Cards cannot be returned or exchanged.
How Can I Book a Bridal Or Private Appointment?
M·A·C Cosmetics offers makeup consultations at all of the M·A·C counter locations. Consultations offer you the opportunity to work directly with the highly trained M·A·C Artists.
How Can I Book a Makeup Appointment?
MAC Cosmetics would love to do your makeup! Appointments are booked individually by store so select a location and call directly for scheduling and costs.
Also, you can visit MAC Cosmetics Official Website to get more helps, faqs and knowledge base.
About MAC Cosmetics
M·A·C is the world’s leading professional makeup authority because of our unrivalled expertise in makeup ARTISTRY.
M·A·C celebrates diversity and INDIVIDUALITY – we are for All Ages, All Races, All Genders.
M·A·C is a proud COMMUNITY of professional makeup artists working together to bring our vision to life.
M·A·C is at the forefront of fashion TRENDSETTING, collaborating with leading talents from fashion, art and popular culture. Our Artists create trends backstage at fashion weeks around the world.
M·A·C believes in SOCIAL RESPONSIBILITY, with initiatives such as VIVA GLAM and the M·A·C AIDS Fund at the heart and soul of our unique culture.