My Item Arrived Damaged. What Should I Do?

If you received damaged merchandise, please retain the box, packaging and all contents, and contact MAC Cosmetics as soon as possible at 1.800.588.0070 for assistance.

Related FAQ

  • How Can I Book a Bridal Or Private Appointment?

    M·A·C Cosmetics offers makeup consultations at all of the M·A·C counter locations. Consultations offer you the opportunity to work directly with the highly trained M·A·C Artists.

  • What Forms Of Payment Can I Use?

    For online orders shipped within the United States, the following Credit Cards are accepted: American Express, Discover, MasterCard and Visa. MAC Cosmetics also accepts PayPal and Gift Cards and eGift Cards purchased from M•A•C freestanding retail stores in the United States, P…

  • How Can I Book a Makeup Appointment?

    MAC Cosmetics would love to do your makeup! Appointments are booked individually by store so select a location and call directly for scheduling and costs.

  • Can I Return Or Exchange an Item At MAC Cosmetics?

    If for any reason you are not completely satisfied with your M·A·C purchase, simply return the unused portion and MAC Cosmetics will remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased Online, …

  • Do MAC Cosmetics Ship Internationally?

    maccosmetics.com is unable to accept orders to be shipped to destinations outside of the United States. MAC Cosmetics will apologize for any inconvenience.

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