Nuk Support Center

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If I Receive a Damaged Item, What Shall I Do?


If you receive a web order with an item that is damaged, missing a component, or in some other way defective, please contact Customer Service at 1-888-NUK-1238 before returning the product.

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If I Want to Return My Item, What Shall I Do?


You can return your item to their Returns Center at:

NUK-USA Attn: Returns
175 Heritage Drive,
Pataskala, OH 43062

In order to process your return or exchange they require completing the “returns/exchanges” section on your packing slip and including with your return. This area must be completed in full to include your contact number, return address, and if you are exchanging, what you would like in exchange for the returned item(s). Please send your return via a traceable shipping method and retain the tracking information.

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Also, you can visit Nuk Official Website to get more helps, faqs and knowledge base.

About Nuk

The NUK family of brands design and develop superior products that enhance your child's overall development. By combining years of expertise and trust, we are committed to nurturing your children's healthy transitions from birth to toddler.

We have worked for over 50 years to design the highest quality products that are innovative and scientifically-proven to support safe and healthy development. Backed by a dedicated team of experts, our products are designed to combine science with style while maintaining the highest quality. Our products don't just meet international safety standards, they exceed them. And we listen to the real world experts – moms just like you – to meet and exceed your needs.