If I Receive a Damaged Item, What Shall I Do?

If you receive a web order with an item that is damaged, missing a component, or in some other way defective, please contact Customer Service at 1-888-NUK-1238 before returning the product.

Related FAQ

  • What is the Express Delivery Cut-off Times?

    Items ordered by 2pm (ET) Monday-Friday will be shipped same day. Items ordered after 2pm (ET) Friday will ship Monday.PO Box, APO/FPO, Alaska, Hawaii, Puerto Rico and US territories are shipped via Parcel Post, all other shipments are via FedEx.

  • National Holidays and Express Delivery

    NUK USA LLC cannot ship packages on days that are US national holidays. The following dates are affected:Monday, May 30 (Memorial Day)Monday, July 4 (Independence Day) Monday, September 5 (Labor Day)Thursday, November 24 (Thanksgiving Day)Saturday, December 24 (Christmas Eve)Su…

  • If I Want to Return My Item, What Shall I Do?

    You can return your item to their Returns Center at:NUK-USA Attn: Returns175 Heritage Drive,Pataskala, OH 43062In order to process your return or exchange they require completing the “returns/exchanges” section on your packing slip and including with your return. This area must…

  • What is the Changes to the Privacy Policy of NUK?

    Newell Brands reserves the right to change or update this policy, or any other policy or practice, at any time. Newell Brands will provide individuals who have submitted personal information to Newell Brands with reasonable notice of material changes to this website. Additional…

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