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Nuk FAQ

National Holidays and Express Delivery

NUK USA LLC cannot ship packages on days that are US national holidays. The following dates are affected:

  • Monday, May 30 (Memorial Day)
  • Monday, July 4 (Independence Day)
  • Monday, September 5 (Labor Day)
  • Thursday, November 24 (Thanksgiving Day)
  • Saturday, December 24 (Christmas Eve)
  • Sunday, December 25 (Christmas Day)
  • Saturday, January 1 (New Year's Day 2017)

Rush orders placed during a national holiday, or during the weekend of a national holiday, will not be shipped until the following business day.

What is the Express Delivery Cut-off Times?

Items ordered by 2pm (ET) Monday-Friday will be shipped same day.

Items ordered after 2pm (ET) Friday will ship Monday.

PO Box, APO/FPO, Alaska, Hawaii, Puerto Rico and US territories are shipped via Parcel Post, all other shipments are via FedEx.

What is the Changes to the Privacy Policy of NUK?

Newell Brands reserves the right to change or update this policy, or any other policy or practice, at any time. Newell Brands will provide individuals who have submitted personal information to Newell Brands with reasonable notice of material changes to this website.

Additionally, you are encouraged from time to time to review any updated versions of this policy, as indicated by the effective date of this policy set forth below. Any changes or updates will be effective immediately upon posting to the Newell Brands site. Your use of this website after such changes or updates have been posted signifies your acceptance of the changed terms.

If I Receive a Damaged Item, What Shall I Do?

If you receive a web order with an item that is damaged, missing a component, or in some other way defective, please contact Customer Service at 1-888-NUK-1238 before returning the product.

If I Want to Return My Item, What Shall I Do?

You can return your item to their Returns Center at:

NUK-USA Attn: Returns
175 Heritage Drive,
Pataskala, OH 43062

In order to process your return or exchange they require completing the “returns/exchanges” section on your packing slip and including with your return. This area must be completed in full to include your contact number, return address, and if you are exchanging, what you would like in exchange for the returned item(s). Please send your return via a traceable shipping method and retain the tracking information.