Most of the items generally ship via ground service with carriers such as UPS, FedEx, and USPS. These shipping companies provide the fastest and most reliable service for standard sized packages. Your order should arrive within 2-7 business days from the lead-time noted on the website for each item.
At ababy.com they try to ship their products as soon as possible. For this reason, ABaby.com cannot guarantee that they will be able to cancel your order after it has been placed. If you call ABaby.com within 1 hour - they will try their best to accommodate you. Once your order has been processed it will be handled the same way as a return. Refused shipments will be considered a return as well.
If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that incur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
If you are not completely satisfied with your purchase within 30 days of receipt, you may return it for a refund, or an exchange. (This is applicable for non-custom items only.) ABaby.com only accepts returns after a valid return authorization (RA) number was issued. To request your RA Number please click the "Returns and Exchanges" button. Follow the prompts for fast and easy returns!
Returned items must be unused, in their original condition and packaging, with tags still on items. Please note that larger items incur a 15% restocking fee which will be deducted from your refund.
SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE. Furthermore, the customer will be responsible for all return shipping charges. For your security, please ship with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. ABaby.com is not responsible for items damaged or lost in transit. For "free shipping" items being returned, actual shipping charges paid by them to deliver the item will be deducted from your refund.
ABaby.com is required to charge an 8.875% sales tax to all orders shipping to New York addresses. All other orders shipping within the USA are not subject to any taxes.
The following forms of payment are accepted: Credit Cards issued in the USA and Canada - American Express, Discover, Visa and MasterCard. Amazon checkout and PayPal checkout are offered, as well. ABaby.com also accepts wire transfers and money orders. Please mail your money order with a copy of your order confirmation to:
Brooklyn, NY 11204
Order online at ababy.com 24 hours a day, seven days a week. Online ordering is quick, easy and secure. Please print an order confirmation for your records.
To order by phone call toll free 877-55-ABABY Monday thru Thursday, 9 AM – 5 PM and Friday, 9 AM – 1 PM EST. To reach a design specialist call toll free Monday thru Thursday, 9 AM – 5 PM and Friday, 9 AM – 1 PM EST. Call us today. ABaby.com has professional designers waiting to assist you.