When you place a pre-order order, you agree to pay a 50% non-refundable deposit. Your account is charged the non-refundable deposit once your order has been placed.
When the item is ready to ship, Hello Kitty Sanrio will charge the remaining balance, including tax and shipping fees. You will receive an email letting you know your order has shipped.
You place a pre-order by entering all your purchasing details as if you were ordering the item, but you won’t receive the item at this time. You will receive an email confirming your order, showing the deposit paid and the remaining balance to be paid upon shipping out your order.
A pre-order is an order you place prior to the official release date of the product. This option is usually available for limited edition products and gives you a better chance of getting the item.
Unfortunately, gift sets marked as "final sale" have the same policy as the sale items. Gift sets cannot be returned unless the included items are damaged. If any item(s) in the gift set are damaged, ALL items in the gift set must be returned with their original packaging for a complete refund.
Due to Minnetonka policies, Sanrio.com cannot sell Minnetonka products to the customers in Canada. Please inquire into local retailers in Canada for where Minnetonka is sold.
No, Hello Kitty Sanrio don’t ship outside of the U.S, its territories, or Canada at this time.
Hello Kitty Sanrio's product line is constantly changing, thus making it difficult to get items that are older, as they’re no longer available. Check your nearest Sanrio store to see if they still have quantities available.
Hello Kitty speaks from her heart. She’s Sanrio's ambassador to the world and isn't bound to any particular language.
Unfortunately, Hello Kitty Sanrio can't accept submissions from outside the company.
No. You can only use one e-Gift Card per order.
e-Gift Cards are only sold on Sanrio.com and can only be used in the online store. Other Sanrio store retailers have sold Gift Cards and Gift Certificates but those are not redeemable in the online store.