New York & Company Support Center

Find New York & Company helps, faqs and knowledge base quickly

What is Promo Code Adjustments for Online Orders?


Promo code adjustment: New York & Company offerS a one-time promo code adjustment within 48 hours if you forget to enter your promo code. Contact New York & Company within 48 hours of placing your order and please have your billing information, order number and promo code on hand.

Read More »

What is the Exchanging Policy Of Online Purchases to


Indicate on the table at the back of the package invoice which item(s) you would like to receive in exchange for the item you are returning.

Fill out the Shipping Address box detailing where you would like the exchanged item(s) to be shipped. (New York & Company will pay the shipping charges for sending the new item back to you.)

Pack your return in the original package if possible and be sure to include the package invoice.

Attach the shipping label that is provided on the front of the invoice and mail the package to:

    New York & Company
    229 Hollie Drive
    Martinsville, VA 24112

Please note: shipping and handling charges and return mail charges are not refundable.

Read More »

What is the Return Policy


If for any reason you are not satisfied with your purchase, simply return it within 60 days of the order date. We provide two easy ways to return*: to any New York & Company store (excluding New York & Company Outlet Stores) or by mail to Items marked as "Final sale. No Returns" are not eligible for returns. Beauty products may be returned if unopened and in the original cellophane wrapping.

Read More »

How to Buy Items Online?


Items with colors and sizes that are available to be picked up at your local NY&C store will display a “Pick Up In Store” button on the item page. Click on the button to enter a zip code and a mile radius, and New York & Company will let you know which stores in your selected area have what you want, in the color and size you need.

Once you've chosen a store, proceed to our online Checkout as usual. Your order can contain purchases you’ll pick up, those to be shipped to you, and/or those shipping as a gift to another destination.

Read More »

How Can I Know My Order Confirmation?


After you place an order on, New York & Company will send you two emails:

  1. The first email confirms that your order has been received.
  2. The second email confirms your order has shipped.

You may check the current status of the order by clicking on the order number that appears in these emails. You can also check the status of your orders by clicking on Order Status at the bottom of our site. Please allow up to 24 hours for shipping information to be updated.

Read More »

Also, you can visit New York & Company Official Website to get more helps, faqs and knowledge base.

About New York & Company

New York & Company, Inc. is a leading specialty manufacturer and retailer of women's fashion apparel and accessories providing women with modern, wear to work solutions that are multi-functional at affordable prices. The Company was incorporated in 1918 and has been public since 2004. It is headquartered in New York City.

New York & Company's proprietary branded New York & Company merchandise is sold exclusively through its national network of over 500 New York & Company retail stores, New York & Company outlet stores, and E-commerce store at