New York & Company Support Center

Promo code adjustment: New York & Company offerS a one-time promo code adjustment within 48 hours if you forget to enter your promo code. Contact New York & Company within 48 hours of placing your order and please have your billing information, order number and promo code on hand.

Indicate on the table at the back of the package invoice which item(s) you would like to receive in exchange for the item you are returning.

Fill out the Shipping Address box detailing where you would like the exchanged item(s) to be shipped. (New York & Company will pay the shipping charges for sending the new item back to you.)

Pack your return in the original package if possible and be sure to include the package invoice.

Attach the shipping label that is provided on the front of the invoice and mail the package to:

    New York & Company
    229 Hollie Drive
    Martinsville, VA 24112

Please note: shipping and handling charges and return mail charges are not refundable.

If for any reason you are not satisfied with your nyandcompany.com purchase, simply return it within 60 days of the order date. We provide two easy ways to return*: to any New York & Company store (excluding New York & Company Outlet Stores) or by mail to nyandcompany.com. Items marked as "Final sale. No Returns" are not eligible for returns. Beauty products may be returned if unopened and in the original cellophane wrapping.

Items with colors and sizes that are available to be picked up at your local NY&C store will display a “Pick Up In Store” button on the item page. Click on the button to enter a zip code and a mile radius, and New York & Company will let you know which stores in your selected area have what you want, in the color and size you need.

Once you've chosen a store, proceed to our online Checkout as usual. Your order can contain purchases you’ll pick up, those to be shipped to you, and/or those shipping as a gift to another destination.

After you place an order on nyandcompany.com, New York & Company will send you two emails:

1. The first email confirms that your order has been received.
2. The second email confirms your order has shipped.

You may check the current status of the order by clicking on the order number that appears in these emails. You can also check the status of your orders by clicking on Order Status at the bottom of our site. Please allow up to 24 hours for shipping information to be updated.