How Can I Know My Order Confirmation?

After you place an order on nyandcompany.com, New York & Company will send you two emails:

  1. The first email confirms that your order has been received.
  2. The second email confirms your order has shipped.

You may check the current status of the order by clicking on the order number that appears in these emails. You can also check the status of your orders by clicking on Order Status at the bottom of our site. Please allow up to 24 hours for shipping information to be updated.

Related FAQ

  • What is Promo Code Adjustments for Online Orders?

    Promo code adjustment: New York & Company offerS a one-time promo code adjustment within 48 hours if you forget to enter your promo code. Contact New York & Company within 48 hours of placing your order and please have your billing information, order number and promo co…

  • How to Buy Items Online?

    Items with colors and sizes that are available to be picked up at your local NY&C store will display a “Pick Up In Store” button on the item page. Click on the button to enter a zip code and a mile radius, and New York & Company will let you know which stores in your se…

  • What is the Exchanging Policy Of Online Purchases to Nyandcompany.com?

    Indicate on the table at the back of the package invoice which item(s) you would like to receive in exchange for the item you are returning.Fill out the Shipping Address box detailing where you would like the exchanged item(s) to be shipped. (New York & Company will pay the…

  • What is the Nyandcompany.com Return Policy

    If for any reason you are not satisfied with your nyandcompany.com purchase, simply return it within 60 days of the order date. We provide two easy ways to return*: to any New York & Company store (excluding New York & Company Outlet Stores) or by mail to nyandcompany.c…

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