Pair of Shoes takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever Pair of Shoes collects sensitive information (such as credit card data), that information is encrypted and transmitted to them in a secure way. You can verify this by looking for a closed lock icon at the URL bar of the web browser, or looking for "https" at the beginning of the address of the web page.
While they use encryption to protect sensitive information transmitted online, they also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which they store personally identifiable information are kept in a secure environment.
Pair of Shoes ships all orders over $40 for free within the continental US. Most orders ship within 1 business day. If you place your order before 10AM EST, it will most likely ship the same day. Orders placed on the weekend or holidays, will usually ship on the next business day. In some rare cases it may take 2 business days to ship your order.
Please note, if you pay with PayPal using a bank account, PayPal may place a hold on your payment till the payment is cleared. In such a case, Pair of Shoes will ship your product after the payment has been approved by PayPal.
If you are not completely satisfied with your purchase, you may return it for a full refund within 45 days of purchase. Call Pair of Shoes or e-mail them for a FREE return label within the United States (Alaska, Hawaii & PR are excluded). Returned products must be new, and have all the original tags & packaging. If you got a free gift with your purchase, the free gift must also be returned.
Please note: Money paid for special shipping (i.e. express shipping, international shipping, orders under $49 etc.) is not refundable.