Old Pueblo Traders Support Center
Find Old Pueblo Traders helps, faqs and knowledge base quickly
Is the Website a Secured Site?
Only when you place an order with Old Pueblo Traders via our web site, Old Pueblo Traders will collect your name, address, telephone number, E-mail address and credit card information. Old Pueblo Traders will use Secure Sockets Layer (SSL) to encrypt all of your personal data during transmission over the Internet. This is to ensure that the information you shared with Old Pueblo Traders on their web site is safe and protected.
What is an E-gift Card and How Long Does It Take to Process?
An E-gift card works just like a gift card but it is sent electronically to an e-mail address. You specify the recipient's e-mail address and Old Pueblo Traders notify them of their gift. E-gift cards are processed and e-mailed to the recipient within a few hours of credit approval. You will receive an e-mail confirming that the E-gift card was sent to the recipient and informing you of the amount charged to your credit card. If you have any questions or need assistance regarding an E-gift card, please call Customer Service at 1-800-362-8410. Customer Service is open 9AM-9PM (EST) Monday-Friday.
How Do I Find a Product's Style Number?
Old Pueblo Traders' styles can be searched by Catalog Alias (Example: 3C1-16A) or by an Item # that may appear on your order confirmation and/or invoice (Example: H205). Please note: 76915 is an overall company identifier and not a product number. If you have trouble locating a product or style at any time, please contact Customer Service Team at (Tel) 800-546-4554.
How Can I Phone/ Fax/ Mail an Order?
If you prefer to order off-line, your order is always welcome 24 hours a day, 7 days a week. For faster phone service, call Order Line at 1-800-362-8410 or fax your completed order form to Fax Line Old Pueblo Traders at 1-800-755-7557.
What Type Of Payment Does Old Pueblo Traders Accept?
Old Pueblo Traders accepts all major credit cards, including Visa, MasterCard, American Express and Discover as well as their Old Pueblo Traders Credit Card. If you prefer to mail your order in, Old Pueblo Traders accepts checks and money orders in addition to all of the major credit cards.
When Will I Receive My Order From Old Pueblo Traders?
Old Pueblo Traders ships in stock items within 24 hours of receipt. Allow 4-7 business days for delivery excluding holidays. In addition to the regular delivery, there are several options to choose from:
3-Day Delivery is available for an additional $8.99 per address.
Next Day Delivery is available for an additional $17.99 per address.
Orders placed after 1:30 p.m. EST will be considered next business day.
If an item is not in stock we will notify you when to expect delivery.
Will I Get an Order Confirmation From Old Pueblo Traders?
You will receive an email order confirmation from us. Please enter your email address correctly to ensure you receive your order confirmation.
Old Pueblo Traders would suggest adding Old Pueblo Traders to your address book to be certain you properly receive all notifications.
How Can I Change Or Cancel My Order at Old Pueblo Traders?
You are able to change or cancel your order after you place it only if the order has not been picked and packed for shipping. If you would like to make a change, call Customer Service at 1-800-362-8410 or 1-888-430-5711. Please have your order number available.
Also, you can visit Old Pueblo Traders Official Website to get more helps, faqs and knowledge base.
About Old Pueblo Traders
The Old Pueblo Traders Story
About Old Pueblo TradersOld Pueblo Traders began in 1946 as a direct mail retailer of fine southwestern fashions, moccasins, and Native American crafts and jewelry. We served customers from across the United States, many who discovered us in our small store on Country Club Road while vacationing in Tucson, Arizona. Shoppers counted on us then for courteous service, unique selection, and fair pricing - and they still do now.
Today we offer hundreds of fashions and stylish shoes, and our customers can shop anytime from our clothing catalogs or online on our website. We're now part of the Bluestem Brands, Inc. family, a group of companies that together can better serve shoppers like you with exceptional merchandise at fabulous prices.
We certainly have grown and changed through the years, but our philosophy on customer service is just the same as it was in 1946. Your satisfaction is always our first priority. So shop our entire line of women's fashions and accessories with confidence.