Shopwss Support Center

Find Shopwss helps, faqs and knowledge base quickly

How Will Gift Cards Be Refunded?


You will receive a credit back to the original gift card for the refunded amount.

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How Fast Will I Receive My Refund?


Upon receipt of return, WSS will process your refund back to the original form of payment. You will receive an email notifying you that your credit was processed. Shipping cost will only be refunded if your return is a manufacturer’s defect or a WSS shipping error.

Credit Card charges will be refunded in 3 to 5 business days to original card.
PayPal charges will be refunded in 3 to 5 business days back to your PayPal account.
Gift Cards will be refunded in 10 business days to the original gift card used.

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Can I Return Open Box Items?


No refunds, exchanges, or replacements. Sales are final.

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How Can I Track My Order?


Once your order has shipped, you will receive an email containing the tracking number. If you are a returning customer, you can check your order status by logging into your account. If you are a new customer, please check your shipped order email for a link to track your order.

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Also, you can visit Shopwss Official Website to get more helps, faqs and knowledge base.

About Shopwss

The decision to hire locally, to consistently promote from within, to respect people as neighbors and treat them the same way we ourselves wish to be treated—all of these were conscious and deliberate choices.   

But then, business, like life, is all about choices. Those choices define WSS.   

Today, WSS enjoys a diverse and loyal customer base because it has focused on relationships and not just transactions. By offering customers the brands they want most, at everyday values, with the kind of respectful service they want, choosing that business model over everything else has contributed to one end: customers keep coming back. 

Wanting to make a difference is a choice, too. Yes, we sell shoes, but more importantly, we believe in the future and potential of the people who stand in them.   

In fact, you could say that it was this very deliberate choice—to make a difference, one community at a time—that started our whole company's journey in the first place.   

And it's this same deliberate choice that will guide us steadily forward.