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Shopwss FAQ

What Shipping Methods Do Shopwss Use?

UPS SurePost are Shopwss' trusted partners for all outbound shipping.

For 7-10 day Economy Delivery, Shopwss charges a flat rate of $7.99

PLEASE NOTE: Most orders placed before 1pm PST, ship two business days after the order is placed. For example, an order placed before 1pm PST Monday should ship Wednesday. An order placed before 1pm PST Friday should ship Tuesday.

How Can I Change Or Cancel My Shopwss.com Order?

Shopwss knows you want your new merchandise fast, so Shopwss strives to process every order the minute Shopwss receives it. Unfortunately, once an order has been placed Shopwss is unable to make any changes or cancellations. You can always return your order by following our returns process below.

What Methods Of Payment Do Shopwss Accept?

Online: Shopwss accepts Visa, MasterCard, Discover Card, American Express, and PayPal. In-Store: Shopwss accepts cash, debit cards, Visa, MasterCard, Discover Card, American Express, and Gift Cards.

Will There Be Sales Tax?

WSS follows all state and local laws and regulations pertaining to sales tax. We charge applicable sales tax on all merchandise purchased in Arizona, California, and Nevada.

Are My Credit Card and Personal Information Secure?

Absolutely! WSS understands the importance of keeping your personal information secure. Shopwss offers a safe shopping experience by keeping you secure from identity theft, viruses and credit card fraud through a secure transaction proces.

Secure Sockets Layer (SSL Technology) ShopWSS uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

How Will Gift Cards Be Refunded?

You will receive a credit back to the original gift card for the refunded amount.

How Fast Will I Receive My Refund?

Upon receipt of return, WSS will process your refund back to the original form of payment. You will receive an email notifying you that your credit was processed. Shipping cost will only be refunded if your return is a manufacturer’s defect or a WSS shipping error.

Credit Card charges will be refunded in 3 to 5 business days to original card.
PayPal charges will be refunded in 3 to 5 business days back to your PayPal account.
Gift Cards will be refunded in 10 business days to the original gift card used.

Can I Return Open Box Items?

No refunds, exchanges, or replacements. Sales are final.

What If My Order Was Received Damaged, Wrong, Or Partial?

If you find any problems with your order, please refer to the return instructions below.

How Can I Track My Order?

Once your order has shipped, you will receive an email containing the tracking number. If you are a returning customer, you can check your order status by logging into your account. If you are a new customer, please check your shipped order email for a link to track your order.