•Should you need to return your purchase, you have 20 days from the date of the invoice to arrange your exchange or return and have your items sent back to Tods.
Tods would like to remind you that Custom Made products are excluded from the Right to return. All products on sale or sold at a discount are excluded from the right to return. Any paid expedited shipping will not be credited to the customer. All products must be returned in a perfect resalable condition. Any items displaying wears with marks or stretches will not be accepted.
Each purchase is made securely on Tods.com thanks to advanced site certificate servers and (SSL) coding systems. Tods only use secure connections, indicated by the prefix "https" and the lock symbol which can be found together in the browser's address bar as soon as you enter the "Checkout" pages.
Tods' payments department checks every transactions for fraudulent activity prior to confirming a transaction and may contact you for additional information prior to order confirmation in order to ensure the most security for you.
After an order is placed it is not gaurenteed if we will be able to cancel or modify an otrder. Tods will ask you to promptly call customer service at 855-303-3253 or email at [email protected]
Tods will work hard to satisfy your request. However, once an order is in the preparation phase at the warehouse, Tods won't be able to guarantee the cancellation or modification of your order.
In case you are unhappy and want to return your items, you can do so by using the provided return label or contacting customer service to retrieve a complimentary return label. If you would like to exchange your item, you can do so by contacting customer service team via phone or email to request an exchange item be put on hold.
Once Tods has received your returned item, they will reimburse your original form of payment. Please note it may take 3-5 business days to see credit back on any bank accounts. If you have requested an exchange Tods will credit back your original form of payment and recharge the original form of payment for the exchange items.
All orders are wrapped in beautiful packaging and include complimentary return labels.
Shipments are carried out Monday-Friday, during office hours, except on weekends and bank holidays.
All orders need to be made before 1:00 PM EST to guarantee delivery by the Next or Second business day.
Tods Ship via UPS. All shipments require a signature. The courier will make 3 delivery attempts; after the third attempt, the order will return to the warehouse. For some customers, UPS may only attempt delivery one time then deliver packages at near by access points.
Once you have completed the order process, you will not be able to change the delivery address. For urgent needs please call customer service team and Tods can attempt to support your request.
All items sold on tods.com are covered by the Legal Guarantee of Conformity.
Every item purchased on Tods.com goes through a rigorous quality control check.
In the event that a product purchased on tods.com, strictly during the Legal Guarantee notice period, exhibits any such problems relating to defects, Tods will invite you to contact our Customer Service Team, via email at: [email protected]
The Customer Service Team will respond promptly to your claim, and assist you in the next steps.
Products may not be worn or used if a return is being requested. All items must be returned in perfect resalable condtion.
For additional information regarding the applicability of the Legal Guarantee of Conformity, Tods will invite you to consult Section 12 of General Terms and Conditions of Sale.
If a product that you are interested in purchasing is "sold-out", Tods will suggest that you add this product to your Wishlist. This way, Tods can contact you via email as soon as the item becomes available.
Tods would like to remind you that you can take advantage of their "discover online & find it store", service which details an item availability in TOD'S Boutiques.
Each product page will have a size drop down. Depending on product will determine how the product sizing works.
Women’s Shoes drop down is in Tod’s Sizing with the corresponding US Size in parentheses ( US).
Men's Shoes Drop down is in Tod’s Sizing with corresponding US Size in parentheses ( US).
On each product page in the size drop down you will find a size guide that can help you find the correct size comparing Tod’s Sizing to EU, UK, US, CN sizing. To even further assist you Tods also provide the Millimeter measurement of shoe insoles.
On the Size guide you can also find our sizing suggestions. Which will provided you with real advise to how an item fits and whether to size up or size down depending on the specific product.
If need help determining the correct size please do not hesitate to contact Customer Service team.
All returns are free of charge so trying on multiple pairs and sized of shoes and returning (in perfect condition) is encouraged.
By creating an account, you can access your order faster, store multiple delivery addresses, view and track orders and much more.
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