Email : Internet Customer Service is available 24 hours a day, seven days a week.
Phone: Please call our Customer Service representatives. We are available 24 hours a day, seven days a week.
Domestic Customers: 1.800.826.2205
International Customers: 1.715.261.9588
Street addresses are normally required to ensure Eastbay delivers your order as expected. If you do not have a street address (i.e. PO Box), please call Customer Service for assistance at 1.800.826.2205 immediately after submitting your order online.
Orders sent to PO Boxes can only be sent via ground delivery. Expedited shipping is not available to PO Boxes. Please allow the standard shipping time for delivery.
Eastbay is required by law to collect applicable sales or use tax on all purchases shipped to states in which they maintain a place of business. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped, the standard sales tax charged in that area and the total dollar amount of your order. Not all customers will be charged sales tax.
Eastbay will be happy to give you a price adjustment on items purchased from Eastbay within 10 days of the order date for any item that has a price reduction. Eastbay will apologize, but Eastbay is unable to honor price adjustments after the 10 day time period or the sale expiration date.
When an order is sent to Eastbay from their site, they are generally unable to change or cancel your order. The order is automatically processed as soon as you press "Place Order." You may contact Eastbay if you wish to make a change. However, due to the above, Eastbay cannot guarantee your order will be changed. If you need to change/exchange or return an item that you ordered in error, please return it to Eastbay as soon as you receive it. If you want to add an item to a recently placed order, please place a new order.
When you place an order using a debit or credit card, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note: these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 3-7 days, depending on the policy of your bank. Your debit or credit card will not be charged until your order is shipped. If your order is sent out in multiple shipments, (items may ship from a store, and/or the warehouse) separate authorizations and charges for each shipment may appear on your account.
Eastbay accepts forms of payment via Internet, phone and mail. Please review the information below for the types of payments accepted for each category. All items are listed and billed in US Dollars.