Yes, you can designate an alternate pickup person in the checkout process. The pickup person will also receive the “Ready for Pickup” email and need to bring a photo ID or order confirmation number to the store.
After placing your order online, sit tight and wait to be notified that your order is ready to be picked up at the store, typically within 2 business hours.
After you receive the “Ready for Pickup” email, please bring a photo ID or your order confirmation number to the store. See any associate inside to complete your pickup.
You will get a “Ready for Pickup” email typically within 2 business hours of placing your order.
If your order is placed less than 2 business hours before store closing or outside of store hours, then the 2 business hour time period will carryover to the store’s opening the following day.
Choose your store, then select in-store pickup when adding items to your cart. You can also select your pickup option for item(s) in your cart prior to checking out.
You can check pickup options on the product’s page or in your shopping cart to find eligible stores and check product availability.
You can now order many items on FamousFootwear.com and pick them up in one of our stores at no additional cost, typically within 2 business hours.
The program is available at stores nationwide, although from time to time, some stores may temporarily not be accepting pickup orders. We apologize for any inconvenience but check back again to see if your store is participating.
Most returns are processed within 10 business days after receipt at warehouse. An email message will be sent to you once your return is processed.
Note: Once Famous Footwear has initiated the credit for your online order's return, the actual date that the refund will post to your account is in accordance with your financial institution's procedures. Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.
Yes, Famous Footwear is able to ship to P.O. Box addresses as well as APO/FPO/DPO addresses.
Your account will automatically be upgraded to Gold member status when you spend $200 or more within 12 months. Once you become a Gold member, you will maintain that status for 12 months. You must spend at least $200 within that 12 month period for your Gold membership to be renewed.
When you become a Gold member, Famous Footwear will credit your account with 25 bonus points! You will then earn 1.5 points for every dollar you spend in our stores and online, so you can earn Rewards certificates much faster than with regular membership!
Currently Famous Footwear is unable to process more than one gift card as payment online. You can redeem multiple gift cards at store locations.
Famous Footwear only ships orders to addresses within the 50 United States. Famous Footwear does not ship internationally, or to U.S. territories/commonwealths.
For Home Delivery purchases, please allow 4-7 business days (excluding weekends and holidays) for delivery. To track your Home Delivery.
Important notice: If your order was placed on an evening, weekend, or holiday, your order will not begin to process until the following business day. Please take this information into account calculating the 4-7 business day delivery time-frame.
The shipping carrier for your order will vary based on the area you live in, where your order is shipping from, and whether expedited shipping was selected. Please reference the following information for possible delivery services.
Standard orders ship FedEx or FedEx SmartPost. Please be advised that USPS and FedEx combine their services for SmartPost deliveries. Therefore, a FedEx web link will be provided to track your order, however your items will be delivered by USPS. Please Note: Famous Footwear is unable to advise whether your order will ship via FedEx or FedEx SmartPost at the time that your order is placed, nor canFamous Footwear request a particular service for your order’s delivery.
All 2nd Business Day and Next Business Day purchases will be delivered by FedEx. Please note that weekends and holidays do not count as delivery days.