Crocs Eu Coupons & Promo Codes

Crocs Eu FAQ

I Feel an Item Damaged, What Should I Do?

If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.

What is Crocs Molded Clog Made Of?

Crocs shoes made entirely of Croslite™ material do not contain latex. Crocs shoes that are not made entirely of Croslite™ material may contain other products within legal limits.

How Much Does the Standard Shipping?

  • $6.99 flat rate via FedEx (service varies) 
  • For a limited time and for eligible orders of $24.99 or more, Standard shipping is offered for only $3.99 - this offer is subject to change at any time and without notice.
  • Ships within 1-2 business days from order confirmation
  • Delivers in 1-3 business days from ship confirmation
  • Delivery times will be shorter for western states
  • Not available to PO Boxes, AK, HI, PR, VI, or APO/FPO/DPO addresses

How Much Does the Economy Shipping?

  • $4.99 flat rate or FREE on orders over $34.99 via FedEx (SmartPost) 
  • Ships within 1-2 business days from order confirmation
  • Delivery to AZ, CA, NV & UT is 2-4 business days from ship confirmation
  • Delivery to CO, ID, KS, MO, MT, NE, NM, OK, OR, TX , WA & WY is 3-5 business days from ship confirmation
  • Delivery to AL, AR, DC, DE, FL, GA, IA, IL, IN, KY, LA, MD, MI, MN, MS, NC, ND, NJ, OH, PA, SC, SD, TN, VA, WI & WV is 5-7 business days from ship confirmation
  • Delivery to CT, MA, ME, NH, NY, RI & VT is 5-8 business days from ship confirmation
  • Delivery times to AK, HI, PO Boxes, PR, VI, or APO/FPO/DPO will take longer.

What is Product Warranty Of Croce?

Crocs, Inc. (“Crocs”) warrants all of its Crocs™ products (the “Products”), purchased by consumers either directly from Crocs or from Crocs’ authorized resellers (including authorized retail and Internet-based sellers), to be free from manufacturing defects for 90 days from the date of purchase. This warranty does not extend to Products supplied/sold by unauthorized vendors, whether Internet-based or otherwise. This warranty does not apply to any defects in the Products arising from normal usage, fair wear and tear, damage by you, or any alteration or repair carried out without our approval.  

Under no circumstances shall Crocs be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. There are no warranties which extend beyond those indicated herein. Any implied warranties that may be applicable to the Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.  

If your Product develops a defect while under warranty, you should contact Crocs as indicated here, and any defective Product, at Crocs’ instruction, may be returned for an exchange or refund with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, Crocs cannot replace your item, but Crocs would love to help you find a new pair. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Does Crocs Offer Price Adjustments?

Yes, Crocs price match! If an item you buy on website drops in price within 14 days of your original purchase, Crocs will honor the new online price at your request. The price adjustment will be issued with proof of purchase via a refund back onto your original form of payment. 

This price match offer is only valid on purchases made on Crocs.com and Crocs will only match prices listed on the Crocs website. 

No refunds or store credit will be given for free items, only a coupon for your next order. Items marked “Final Sale” cannot be returned or exchanged and are not subject to price adjustments.

Can I Purchase a Crocs Gift Cards?

You may purchase a Crocs Gift Card at Crocs-owned stores and Crocs-owned kiosks in the U.S. (“Participating Locations”), and by contacting Crocs.com Customer Service by going to www.crocs.com/contactus. 

Shipping options for Gift Cards ordered over the phone: 

  • Standard First Class: FREE 
  • Priority 3-Day: $4.90
  • Express Overnight: $11.00

You can use your Crocs Gift Card for purchases of retail merchandise at Crocs-owned stores and Crocs-owned kiosks in the U.S. (“Participating Locations”), and online at www.crocs.com.

For a list of Participating Locations and addresses, go to www.crocs.com/stores. Note: only Crocs-owned retail locations listed on the store locator will accept Gift Cards.

What Payment Options Does Crocs Accept?

Crocs currently accepts the following payment methods: 

  • Visa 
  • MasterCard
  • American Express
  • Discover
  • Crocs Gift Cards
  • PayPal

At this time Crocs does not accept any other forms of payment.

Will I Pay for the Sales Tax to Crocs?

Sales tax is calculated according to the ship-to address for orders placed on Crocs.com. If the ship-to state has a sales tax and no exemptions for footwear or clothing, sales tax will be applied at the full state/city/county and any other special district taxes.

How to Contact Crocs Customer Service?

Customer Service team is happy to assist with questions you have about Crocs™ and products. You can reach Crocs in three convenient ways: 

  1. Call Crocs for help.
    Contact Crocs by phone to speak directly to one of our Customer Service representatives. Phone number is 1-866-306-3179. 
  2. Send Crocs an email.
    Contact Crocs by sending an email to [email protected] One of Customer Service team members will get back in touch with you within 48 hours. 
  3. Chat live for fast assistance.
    Connect with a Customer Service member via live chat during regular business hours.

Can I Cancel My Crocs Order?

You may cancel an order within 30 minutes of submitting. Orders placed using Crocs Gift Cards cannot be cancelled.

Can I Change My Crocs Order?

Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.