If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.
Crocs shoes made entirely of Croslite™ material do not contain latex. Crocs shoes that are not made entirely of Croslite™ material may contain other products within legal limits.
Crocs, Inc. (“Crocs”) warrants all of its Crocs™ products (the “Products”), purchased by consumers either directly from Crocs or from Crocs’ authorized resellers (including authorized retail and Internet-based sellers), to be free from manufacturing defects for 90 days from the date of purchase. This warranty does not extend to Products supplied/sold by unauthorized vendors, whether Internet-based or otherwise. This warranty does not apply to any defects in the Products arising from normal usage, fair wear and tear, damage by you, or any alteration or repair carried out without our approval.
Under no circumstances shall Crocs be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. There are no warranties which extend beyond those indicated herein. Any implied warranties that may be applicable to the Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
If your Product develops a defect while under warranty, you should contact Crocs as indicated here, and any defective Product, at Crocs’ instruction, may be returned for an exchange or refund with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, Crocs cannot replace your item, but Crocs would love to help you find a new pair. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Yes, Crocs price match! If an item you buy on website drops in price within 14 days of your original purchase, Crocs will honor the new online price at your request. The price adjustment will be issued with proof of purchase via a refund back onto your original form of payment.
This price match offer is only valid on purchases made on Crocs.com and Crocs will only match prices listed on the Crocs website.
No refunds or store credit will be given for free items, only a coupon for your next order. Items marked “Final Sale” cannot be returned or exchanged and are not subject to price adjustments.
You may purchase a Crocs Gift Card at Crocs-owned stores and Crocs-owned kiosks in the U.S. (“Participating Locations”), and by contacting Crocs.com Customer Service by going to www.crocs.com/contactus.
Shipping options for Gift Cards ordered over the phone:
You can use your Crocs Gift Card for purchases of retail merchandise at Crocs-owned stores and Crocs-owned kiosks in the U.S. (“Participating Locations”), and online at www.crocs.com.
For a list of Participating Locations and addresses, go to www.crocs.com/stores. Note: only Crocs-owned retail locations listed on the store locator will accept Gift Cards.
Crocs currently accepts the following payment methods:
At this time Crocs does not accept any other forms of payment.
Sales tax is calculated according to the ship-to address for orders placed on Crocs.com. If the ship-to state has a sales tax and no exemptions for footwear or clothing, sales tax will be applied at the full state/city/county and any other special district taxes.
Customer Service team is happy to assist with questions you have about Crocs™ and products. You can reach Crocs in three convenient ways:
You may cancel an order within 30 minutes of submitting. Orders placed using Crocs Gift Cards cannot be cancelled.
Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.