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Hytest FAQ

Why Can’t Hytest Ship Internationally?

Due to international licensee agreements, Hytest is only able to ship to addresses within the 50 United States.

Where are Hytest 's Products Made?

Hytest's footwear is produced in a variety of countries including the Dominican Republic, USA, and China.

Will You Be Bringing Back Narrow Widths for Women?

Unfortunately, the narrow widths have been discontinued and they will not be available in new product.

What Does Hytest's Different Widths Mean?

Footwear is made in an array of widths in order to provide customers with the best fit possible. See chart below for width descriptions: 

  • N= Narrowest width 
  • B= Narrow width
  • D= Average or medium width
  • M= Equal to a "D" or medium width
  • E= the narrower of the "wide" widths
  • W= Equal to an "E" or wide width
  • 2E or EW= Extra wide width
  • 3E= A little more wide than a 2E
  • 4E= widest width offering

Whenever possible have your foot measured with a Brannock device by a shoe care professional. Using a Brannock device is the most accurate method to determine your shoe size and width.

The Style I Want is Out Of Stock, When Will Hytest Get More?

Hytest is very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart" button will turn grey and above it you will see a link to "Notify me when available". 

This will bring you to our sign-in page where you can sign-in or create an account. As soon as we get more inventory of the item, Hytest will email to let you know!

How Do I Clean My Footwear From Hytest?

In general Hytest will recommend the following guidelines for cleaning the footwear: 

Cleaning: on a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. 

Drying: open footwear fully, remove the insole and laces and dry at room temperature. Never expose to heat!

Conditioning: recommended treatment depends on construction and materials of the footwear (most treatments do alter color and appearance).

Can I Buy a Single Shoe At Hytest?

No. Hytest cannot accommodate single shoe orders at this time. Their footwear is not only sold, but also manufactured in pairs. 

If you require two different size shoes, Hytest would recommend contacting the National Odd Shoe Exchange (oddshoe.org) where they can try to match you up with someone to exchange for the correct sizes needed.

Can I Change Or Cancel My Hytest Order?

Hytest is committed to getting your order to you as quickly as possible. Therefore, once your order is placed, it generally goes immediately into the fulfillment process and may not be cancelled or changed. If you realize you've made a mistake after placing your order, please contact Hytest at (877) 565-1482 immediately.

What Methods Of Payment Does Hytest Accept?

Hytest currently accepts the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal.  

Hytest does not accept cash, CODs, checks, credit card gift cards (unless bank issued) or money orders.  

Due to US credit card verification service, Hytest is unable to accept credit cards with international billing addresses.